Desktop Support

5 months ago


Melbourne, Australia Clemenger BBDO Australia Full time

**Position Overview**

The Desktop Support is responsible for supporting the operations of all technology used across the Clemenger Group. As a Desktop Support, you are responsible for the support and management of desktops, laptops and servers used in the business. The role also plays a key role in the testing and auditing for business continuity and Sarbanes Oxley requirements.

**Key Responsibilities**
- Implementation, maintenance, and management of servers, cloud platforms and other infrastructure
- Monitoring and troubleshooting of system issues
- Setup, troubleshooting, maintenance and repair of laptops, desktops, and other client devices
- Management and auditing of backup systems including testing, data restoration and auditing
- Troubleshooting hardware and software issues.
- Preparation and update of system documentation
- Maintenance of inventory data
- System patching and software updates
- Working with all users and educating them on the importance of adherence to the system and software standards, procedures, and data protection and security policies in place as well as the corrective measures on the non-compliance with the policies
- Performing audit tasks including monthly permission checks, UPS checks, restoration testing
- Scripting to automate processes
- Identifying and remediating security vulnerabilities, risks and variations from standards and procedures
- Providing technical guidance and education in software and operational procedures to all staff
- Helpdesk tasks as required
- Performing system reviews and assessment to inform hardware and software strategies

**Salary**: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person


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