Product Specialist

3 weeks ago


Melbourne, Australia Jetstar Full time

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often

This is a Jetstar Group role with responsibility for optimising our GDS channel distribution using ticketing solutions to expand our distribution reach.

As a Product Specialist you will be responsible for working with key stakeholder groups to define and deliver continuous value through the digital roadmap for the Jetstar Group across various regions. In this role you will be required to establish strong working relationships with Jetstar’s airline partners, GDS partners and other technology vendors to ensure optimal selling and servicing across the customer journey. The Product Specialist - Ticketing will play a leading role in evolving our distribution capabilities and uplifting our business processes.

**In the role you will be required to**:

- Define and implement solutions to improve distribution capabilities and reach
- Engage and liaise with stakeholders across the group to understand their business needs and deliver suitable solutions / capabilities.
- Use data analysis & reporting to drive product decisions, backlog prioritisation and stakeholder engagement
- Successfully deliver projects, including a large range of projects of varying sizes and complexities
- Manage implementations and modification relating to ticketing solutions and partnerships
- Ensure projects are delivered according to agreed time / scope
- Continuously optimise the performance of ticketing solutions and partnerships
- Stakeholder engagement across Jetstar Group and Qantas and a range of external vendors
- Ownership of the product roadmap and alignment with direction from business stakeholders

**To be considered for this role you will have**:

- Tertiary education, preferable in Business, Commerce, IT, Aviation
- 5+ years professional experience in relevant roles, preferable in aviation, distribution, sales or IT
- Experience working for an airline, major travel agent chain or travel technology provider is highly desirable.
- Knowledge and understanding of aviation and travel technologies, including GDS, ticketing and interline highly desirable
- Experience leading small to medium cross functional projects
- Experience working in a high-paced environment with expectations to achieve targets in mínimal time and mínimal resources
- Understanding of IT development, operation and support processes
- Understanding of Agile methodologies, especially working as a product owner

This is a challenging role and we will expect great results from the successful applicants. In return you will get to be part of a smart, driven, high performing team with real opportunities for you to make your mark and build your career within a great organization in an exciting industry.

**Jetstar Group**

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004.

Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320-200, Airbus A321 and Boeing 787-8. Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

**_ Applications close: Monday 30th of January 2023_**

R81277


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