Complaints and Reportable Incidents Officers

4 weeks ago

Greater Adelaide SA, Australia HAYS Full time

National team resolving concerns. Supportive team culture. Meaningful work daily.

**Your new company**

This Federal Government team are responsible for receiving, assessing and resolving concerns regarding national disability services, and are looking for several Complaints and Reportable Incidents Officers to join the Department for an initial period of 2 years.

**Your new role**

You will be responsible for working with complainants and relevant stakeholders to identify concerns and develop options to achieve resolution. You will manage a caseload of incident reports which will require you to engage with providers and escalate actions where necessary. In turn, this will be done with the intention of supporting the education and training function of providers in identifying incidents, preventing and responding to abuse, and understanding the Departments role in the process.

**What you'll need to succeed**

You must have a genuine interest in customer service, and can maintain resilience and confidence in response to sensitive concerns. Moreover, you will have excellent engagement skills and will be comfortable communicating with stakeholders at various levels.

You must hold Australian Citizenship to be considered for this vacancy. An understanding of the NDIS Quality & Safeguarding Framework a the NDIS Act is desirable.

**What you'll get in return**

In return for your hard work and dedication, you will enjoy:

- A competitive hourly rate in line with the APS5 banding, for an initial temporary assignment period of 2 years
- A supportive and collaborative work environment that fosters learning and development
- Flexible working arrangements that allow you to balance your work and personal life
- A rewarding career that makes a difference in the lives of people with disabilities
- Through Hays, you will be offered the support and guidance of a dedicated Recruitment Consultant for the duration of your assignment

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

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