Aps4 & Aps5 Complaints Officer
7 months ago
**Job description**:
**The Role**:
As a Complaints Officer, you'll be a vital part of the team, responsible for managing complaints and incidents. Your role will involve assessing, recording, and resolving complaints while adhering to legislative requirements and organizational standards. We are recruiting roles at both APS4 and APS5 level.
This is a 12 month assignment, based in Adelaide and will work Monday to Friday, 37.5 hours per week.
**Responsibilities**:
- Handle complaints and incidents, ensuring timely resolution and appropriate referrals.
- Manage escalated complaints, meeting strict deadlines with professionalism.
- Craft high-quality written correspondence, including formal responses for the Minister.
- Coordinate correspondence, briefing, and reporting functions for the Complaints Team.
- Support the team in addressing day-to-day operational challenges and achieving strategic objectives.
**To be considered for the role you will demonstrate**:
- Proven experience in managing complaints and participant incidents, ideally in a government or similar setting.
- Strong understanding of relevant legislation, policies, and procedures guiding complaint management.
- Excellent communication skills, both written and verbal, with a knack for engaging stakeholders.
- Ability to work autonomously and collaboratively in a fast-paced environment.
- Meticulous attention to detail and exceptional organizational skills.
- Tertiary qualifications in a relevant field are a plus
**To apply**
As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.
Contact DFP Recruitment 8400 4400
-
Aps4 Claims Support Officers, Aps5 Delegates and
4 months ago
Greater Adelaide SA, Australia Department of Veterans' Affairs Full timeSalary Range: $70,630 - $110,982 + Attractive Superannuation **Looking for a gateway into a career with the Australian Public Service?** The Department of Veterans’ Affairs (DVA) are looking for Compensation Support Officers (CSOs), Delegates and Team Leaders. **The current roles to be filed are in in Brisbane, Townsville and Broadbeach locations,...
-
Aps4/5/6 Freedom of Information Officers
6 months ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking APS4, APS5, & APS6 Freedom of Information Officers to join the team within a Federal Government Agency based in the Adelaide CBD. The Parliamentary, Ministerial and FOI Branch manages the relationship between the Agency and the Minister’s Office. It supports the Agency in meeting the Minister’s...
-
Aps4 Employment Services Officers
7 months ago
Greater Adelaide SA, Australia DFP Recruitment Services Full time**Job description**: We currently have multiple vacancies for our Federal Government client, conveniently located in their CBD contact centre. APS4 Employment Services Officer: Ideally you will be a Customer Service Professional who with experience in a high volume environment. Experience in an Employment Services environment would be looked upon...
-
Aps5 Internal Review Officer
6 months ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking an APS5 Internal Review Officer to join the team within a Federal Government Agency based in the Adelaide CBD. The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers,...
-
Aps5 Internal Review Officer
6 months ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking an APS5 Internal Review Officer to join the team within a Federal Government Agency based in the Adelaide CBD. The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers,...
-
Complaints and Reportable Incidents Officers
7 months ago
Greater Adelaide SA, Australia HAYS Full timeNational team resolving concerns. Supportive team culture. Meaningful work daily. **Your new company** This Federal Government team are responsible for receiving, assessing and resolving concerns regarding national disability services, and are looking for several Complaints and Reportable Incidents Officers to join the Department for an initial period of 2...
-
Complaints Officers
7 months ago
Greater Adelaide SA, Australia HAYS Full timeThis Government Department is looking for multiple complaints management officers to join their team. **Your new company** This Government Department are responsible for providing disability-based services to the community and are looking for multiple Complaints Handling Officers for their CBD Office. **Your new role** The Complaints Handling Officer...
-
Aps5 Compliance Officer
6 months ago
Greater Adelaide SA, Australia DFP Recruitment Services Full time**Job description**: **About the role** The APS5 Compliance Officer is accountable under limited supervision to undertake moderately complex to complex compliance activities and work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. The position is a team membership position and is accountable for organising...
-
Aps 6 Team Manager
6 months ago
Greater Adelaide SA, Australia Department of Veterans' Affairs Full timeSalary Range: $97,735 - $110,982 + Attractive Superannuation The Health Approvals and Home Care team is a high volume, fast-paced telephony and processing centre based in Adelaide. The team is responsible for providing information and support to health providers and clients regarding DVA funded health treatment, including services available under the...
-
Aps4 Foi Officer
7 months ago
Greater Adelaide SA, Australia HAYS Full timeMultiple APS4 FOI Officer opportunities available for a 12-Month temporary assignment **Your new company** This Government Department is responsible for providing disability-based services to the community and are looking for multiple Freedom of Information Action Officers for their CBD Office. **Your new role** The FOI Action Officer will provide...
-
Asp4 Complaint Officer
6 months ago
Greater Adelaide SA, Australia HAYS Full timeJoin a complaints team within Federal Government **Your new company** This Federal Government department is responsible for providing services to the public and is looking for a Complaints Officer based in Adelaide CBD. **Your new role** You will communicate effectively over the phone, in person and in writing with members of the public and agencies. You...
-
Aps5/aps6 Project Officer
6 months ago
Greater Adelaide SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking an APS5 and APS6 Project Officer to join the team within a Federal Government Agency based in the Adelaide CBD. The Hypercare Team support the national rollout of the PACE CRM. In addition, the team provide hypercare support for each major and BAU production release of PACE. **Responsibilities may...
-
Aps4 Employment Services Officer
6 months ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: We currently have a number of vacancies for our Federal Government client, conveniently located in their CBD contact centre. APS4: Ideally you will be a Customer Service Professional who with experience in a high volume environment. Experience in an Employment Services environment would be looked upon favourably. ** **In addition to...
-
Aps5/aps6 Program Support Officer
6 months ago
Greater Adelaide SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking APS5 and APS6 Program Support Officer’s to join the team within a Federal Government Agency based in the Adelaide CBD. YPIRAC Hospital Interface Branch is responsible for servicing two cohorts of participants; those living in or at risk of entering aged care under 65 years of age, and those in hospital...
-
Aps5 Program Support Officer
6 months ago
Greater Adelaide SA, Australia HAYS Full timeAPS5 Program Support Officer **Your new company** This Federal Government agency are responsible for operating and supporting a national scheme for vulnerable Australians. The Hospital Interface branch are responsible for supporting specialised pathways for vulnerable Australian’s to have more agency over their care. **Your new role** As a Program...
-
Aps4 Administration Officer
6 months ago
Greater Adelaide SA, Australia DFP Recruitment Services Full time**Job description**: This APS4 Administration Officer position is located at the Adelaide Airport and is working for one of our Federal Government clients. You will support the achievement of operational outcomes in line with the Department’s corporate plan. The successful applicant will have excellent interpersonal, communication and organisational...
-
Aps4 Administration Officer
7 months ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: We are currently seeking an experienced Administration Officer to join the team within a Federal Government Agency based in the Adelaide CBD. This role will be APS4 equivalent. **The Role and Responsibilities** Under general direction, the Administration Officer will provide administrative and operational support in the Payments...
-
Aps5 & Aps6 Administration Officer
6 months ago
Greater Adelaide SA, Australia HAYS Full timeAPS5 & APS6 Administration Officer - Federal Government **Your new company** Are you looking for a rewarding career that makes a difference to the nation? Do you have a passion for administrative excellence and delivering high-quality outcomes? If so, you might be the perfect fit for this Federal Government Department. This Department is a leading agency...
-
Aps5 Compliance/investigations Officers
6 months ago
Greater Adelaide SA, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-370768-2 Industry Admin & Secretarial Salary per hour - Min: AUD 50 - Max: AUD 50 This governmental organisation collaborates with individuals with disabilities, service providers, and the broader community to ensure the nationwide implementation of uniform, responsive, and efficient regulations for service...
-
Aps5 Compliance/investigations Officers
6 months ago
Greater Adelaide SA, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-371148-1 Industry Admin & Secretarial Salary per hour - Min: AUD 52 - Max: AUD 52 - This governmental organisation collaborates with individuals with disabilities, service providers, and the broader community to ensure the nationwide implementation of uniform, responsive, and efficient regulations for service...