Client Services Officer X 2, Funds in Court
3 weeks ago
Location: Melbourne | CBD
Job type: Full time
Organisation: Supreme Court
**Salary**: $91,418 - $103,725
Occupation: Customer Service/Call Centre
Reference: VG/C00076_C00077
- Manage a portfolio of clients with awards ranging up to several million dollars providing efficient, timely and effective funds administration services for persons under disability to achieve Client Services standards.
- Submit well researched, comprehensive memoranda along with sound recommendations for consideration by the Senior Master, or other Associate Judges, and the Judicial Registrar.
- Identify and escalate more serious client issues to the Senior Client Services Officer or Team Leader, as appropriate, and provide operational support to the Team to enhance service delivery.
**About the role**
The Client Services Officer (CSO) is a member of the Client Services Team and is accountable for services arising from day-to-day dealings with persons under ‘legal disability' including their carers, and in particular their requests to access their funds in Court.
The position must balance and negotiate such requests and expectations with requirements set by the Judiciary.
**About you**
- Knowledge of relevant legislation, particularly the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006, of the Rules of Court, as it impacts upon the administration of funds in Court for persons under disability.
- Familiarity with the National Standards for Disability Services.
- Ability to have difficult conversations whilst being sensitive to client needs.
- Active listening skills and well developed professional communication skills.
- Highly developed work organisation skills with the capacity to set meaningful priorities within a changing environment, paying particular attention to detail in all undertakings with the ability to balance competing priorities.
- Well-developed financial literacy skills.
- Experience in the trustee or related industry would be highly regarded.
**How to apply**
- resume
- a short cover letter
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
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