Customer Success

1 week ago


Melbourne, Australia TRAILD PTY LTD Full time

**TRAILD: Who are we?**

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure.

We have a rapidly growing international client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help, we can support more businesses digitise their existing operations with enhanced automation and security.

**The Role: Want to be a part of our exciting growth journey?**

We are looking for a Customer Success & Implementation Specialist to join our talented and dynamic team. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients.

In this role, you will be responsible for working closely with our clients to understand their business requirements, configure the software to meet their needs and support them throughout the implementation and onboarding process.

**Key Responsibilities**
- Effectively manage the onboarding and implementation of new clients.
- Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
- Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.

**What are we looking for?**
- Proven experience in a software implementation and customer support role
- Ability to problem solve and be resourceful
- Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, Epicor) is a plus
- Prior experience thriving in a fast-paced startup/scale up environment
- Exceptional people and communication skills
- Intrapreunership and proactiveness
- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

**The Perks of Working at**TRAILD
- ** Flexibility**: We offer a range of remote, hybrid and flexible working options.
- ** Global team**: We are growing across APAC, AMER and EMEA and have team all across the world.
- ** Our team genuinely loves working at TRAILD**: We scored 100% on our 2023 eNPS survey.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment


  • Customer Success

    6 months ago


    Melbourne, Australia Eptura Full time

    **Who are we**: Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realise a better future at work. **Role Overview**: As a Customer Success...


  • Melbourne, Australia Give A Grad A Go Full time

    Competitive starting salary of $80k + Super - Opportunity to the employee ownership plan (ESOP) - Flexible progression **Company profile - ConstuctionTech startup** Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing...


  • Melbourne, Victoria, Australia Xplor Full time

    About This OpportunityXplor is seeking a skilled Customer Success Advocate to join our Melbourne-based team. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve success with our platform.Key ResponsibilitiesProvide exceptional customer support and guidance on the effective use of our platform to...

  • Customer Success Lead

    6 months ago


    Melbourne, Australia REA Group Full time

    Customer Success Lead - Experience hybrid working arrangements in a flexible environment - Permanent role based in Melbourne We're REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious...


  • Melbourne, Australia Neota Full time

    Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...


  • Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Victoria, Australia Lyrebird Health Full time

    This is an exciting opportunity to join Lyrebird Health, a leading company in AU, as a Customer Success Manager. With a rapidly growing team, you will play a crucial role in driving customer satisfaction and growth.The Customer Success Manager at Lyrebird Health focuses on building lasting relationships with SMB customers, ensuring they derive maximum value...


  • Melbourne, Australia PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will...


  • Melbourne, Australia inline Apps Australia Full time

    **About the Job** We are seeking a Customer Success Associate who will play a key role in supporting our Customer Success Managers (CSMs) and delivering exceptional service to our clients. In this role, you will assist CSMs with their daily workflows, ensuring they can provide an enhanced experience to our customers. This position offers direct exposure to...


  • Melbourne, Australia REAL TIME AUSTRALIA Full time

    Long term contract (up to 12+ months) working for a well-recognized Global brand Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO) Up to $450/day (incl. super) +trainings +laptop Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the world! Role:...

  • Customer Success Lead

    7 months ago


    Melbourne, Australia FrankieOne Full time

    **The role**: You are a superstar customer success lead that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs. You...


  • Melbourne, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Melbourne, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Melbourne, Australia WorkWave Full time

    TEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...


  • Melbourne, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Melbourne, Australia Selligent Marketing Cloud Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold’s products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is...


  • Melbourne, Australia Software AG Full time

    Software AG is the software pioneer of a truly connected world. Since 1969, we’ve helped 10,000+ organizations turn data into decisions. Our industry-leading suite of integration & API management , IoT & analytics and business transformation products creates a flow of data between people, departments, systems, and devices. _We connect people and...


  • Melbourne, Australia ROLLER Full time

    **About ROLLER**: ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing,...

  • Customer Success Lead

    1 month ago


    Melbourne, Victoria, Australia Darktrace Full time

    About Darktrace:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our mission is to free the world of cyber disruption by delivering complete AI-powered solutions.Role Overview:The Customer Success Manager will be responsible for managing a portfolio of enterprise accounts, building strong relationships with...


  • Melbourne, Australia Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...