Customer Success Manager

6 months ago


Melbourne, Australia REAL TIME AUSTRALIA Full time
Long term contract (up to 12+ months) working for a well-recognized Global brand Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO) Up to $450/day (incl. super) +trainings +laptop Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the world

Role: Customer Success Manager

Our client is a Cloud software giant who has consistently ranked as one of the best providers of enterprise software in terms of customer satisfaction & are committed to customer success.

What you get to do in this role:
You will support the achievement successful engagements throughout the customer lifecycle. This is an amazing opportunity for you to participate in & help shape our customers’ journey through leveraging our cloud-based platform. Serve as a leading contributor & valued team manager who provides direction, mentoring & thought leadership regarding customer success. Develop long term partnerships with our customers to ensure they remain successful by realizing the full value of their investment in the client's Cloud based platform Work will be non-routine & situationally complex, involving the management of the ongoing customer requirements.
CSM Responsibilities
Connecting with the customer’s key stakeholders during the implementation phase. Initiating a nurturing cadence based on the customer & advise on product best practices, roadmap and release guidance. Monitor & identify adoption & utilization trends, provide recommendations based on risk & customers’ business needs Become a trusted advisor when aligning the customer w/ the Sales team. Creating procedures that continuously improve the customer experience. Provide forecasts on likely future customer utilization & renewals of Cloud contracts. Identify replenishment & renewal risks & collaborate with internal teams to remediate & ensure ongoing replenishment Partner with internal stakeholders to align activities with the customers business case and strategy Development of reference accounts Identifying product expansion & up sell opportunities.
Must-haves:
2+ years of C ustomer success, consulting, or software sales experience. Customer facing experience within a SaaS environment. Previous experience working w/ Digital Adoption Platforms Experience with building, analyzing & interpreting customer data to influence stakeholder decisions. Ability to interact with enterprise customer teams at various levels of technical & non-technical depth. Experience providing insights, building relationships and driving value to C-Level. Experience working w/ cross-functional teams (Marketing, Product, Sales, Support, Revenue Ops)

  • Customer Success

    6 months ago


    Melbourne, Australia Eptura Full time

    **Who are we**: Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realise a better future at work. **Role Overview**: As a Customer Success...


  • Melbourne, Australia Give A Grad A Go Full time

    Competitive starting salary of $80k + Super - Opportunity to the employee ownership plan (ESOP) - Flexible progression **Company profile - ConstuctionTech startup** Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing...


  • Melbourne, Australia Selligent Marketing Cloud Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold’s products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is...


  • Melbourne, Australia WorkWave Full time

    TEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...


  • Melbourne, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Melbourne, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Melbourne, Australia PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will...


  • Melbourne, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Melbourne, Australia Cloud Factory Full time

    **Careers**: Help us to assist the growth and innovation of our fantastic clients. Supporting, implementing and developing systems such as SAP Business One, MYOB Advanced, Microsoft Dynamics 365 Business Central, PowerPlatform and Koerber Warehouse Management **What sets a team apart is great passionate people! Welcome to Cloud Factory!**: Cloud Factory...


  • Melbourne, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...


  • Melbourne, Australia Wrike Careers Page Full time

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...


  • Melbourne, Australia PST.AG Full time

    Key Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Melbourne, Australia Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...


  • Melbourne, Victoria, Australia PSC Biotech Full time

    Job DescriptionPSC Biotech Corporation is seeking a skilled Customer Success Specialist to join our team. As a key member of our Implementation Team, you will be responsible for managing client requests and ensuring the successful execution of our mission.The ideal candidate will possess excellent communication and project management skills, with the ability...


  • Melbourne, Australia Brandwatch Full time

    Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized,...


  • Melbourne, Australia Software AG Full time

    Software AG is the software pioneer of a truly connected world. Since 1969, we’ve helped 10,000+ organizations turn data into decisions. Our industry-leading suite of integration & API management , IoT & analytics and business transformation products creates a flow of data between people, departments, systems, and devices. _We connect people and...


  • Melbourne, Australia ROLLER Full time

    **About ROLLER**: ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing,...


  • Melbourne, Australia Trellix Full time

    **_Role Overview:_** - To manage high touch and high value accounts yet - To make sure that customer health and adoption are green **COMPANY OVERVIEW** **ABOUT THE ROLE** - You will be considered the lead customer liaison for strategic accounts - Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully...


  • Melbourne, Australia Peopleconnexion Full time

    Hot product for a very hot market with proven results - Lead and nurture a diverse account portfolio - Work from home anywhere in Australia! **The Company** Our client has a strong global presence in over 30 Countries and have been in existence for 50 years. Through assessments and guidance, they assist organisations in identifying top talent, increase...


  • Melbourne, Australia BoardOutlook Full time

    BoardOutlook is hiring a Customer Success Manager to help us increase the impact of our board software platform across the largest companies in APAC. Below we’ve included more detail on: Why you want to work for BoardOutlook About the role (and you) Location Compensation About our hiring process How to apply **1. Why you want to work for...