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Customer Success Associate, Companies

4 months ago

Sydney, Australia Hatch Full time

** This role is at Automic Group (not for Hatch)**

Hatch is supporting Automic Group to find a great Customer Success Associate, Companies to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Automic Group.

**About the role at Automic Group**

As a Customer Success Associate, you will report to the Customer Success Director and be part of a dynamic, experienced, and innovative team. We’re redefining the registry experience for our customers and showcasing the Automic difference. We will provide the training and coaching needed and support your development in the role.

**Responsibilities**
- Supporting the Customer Success Managers in their day-today tasks to ensure customer success, this includes but is not limited to: Issued capital movements, shareholder forms, shareholder communications, systems updates and management reporting.
- Support the Customer Success team with logistics, admin and documentation relating to all shareholder meetings to deliver successful outcomes.
- Provide support for the onboarding of clients.
- Build in depth knowledge of the Automic products and services and customer requirements and stay abreast of industry developments.
- Ongoing involvement and support in developing innovative system and process enhancements across the Registry space.
- Maintain a professional image for the business.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Core Responsibilities**
- Implementation and Onboarding - Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Learning agility - Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Automic Group.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $100,000.00 per year

Schedule:

- Day shift