After-sales Manager

3 weeks ago


Macquarie Park, Australia Hanshow Australia Pty Ltd Full time

Hanshow is a global leader in Electronic Shelf Labels (ESL) and digital store solutions (LCD).

We offer global customers a series of world-class, customized IoT touchpoints and digital store solutions which include Electronic Shelf Label pricing systems, Digital Signage, digital payment systems, and AI-powered digital shelves.

Our intelligence-driven platforms and systems:

- deliver customer-centric insights;
- help retailers streamline operations;
- improve profitability;
- increase efficiency;
- provide their customers a more personalized and memorable experience.

Hanshow currently serves over 20,000 stores in more than 50 countries.

**Duties and Responsibilities**:

- Lead the After-sales & technical support team to maintain team performance and customer satisfaction.
- Work with R&D department with system improvement and bug fixing;
- Handle Customer tickets, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure;
- Organize and promote the handling measures of customer after-sales claims, including return merchandise, maintenance, restoration and recycling, etc.;
- Customer service level agreement engagement;
- The establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems;
- Regularly summarize customer complaints, provide quality risk cases, regularly summarize service and technical support accumulation, and produce maintenance manuals.

**Qualifications and Experiences:**

Bachelor’s degree or above in information technology or telecommunication, with 3- 5 years of related work experience.
- Have work proficiency in at least two trendy operating systems;
- Have basic knowledges of coding languages such as java, python etc.
- Have good language and expression skills, fluent in English and Mandarin;
- Be able to write requirements analysis, solutions or other programs;
- Have the skills of using database, and have relevant experience;
- Have work experience as an after-sales or technical support manager;
- Have experience of customer relationship management.

**Salary**: $80,000.00 - $100,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- Mandarin (required)

Work Authorisation:

- Australia (required)

Work Location: In person


  • Sales Manager

    4 weeks ago


    Macquarie Park, Australia Nexen Tire Australia Pty Ltd Full time

    **About the Company** **Nexen Tire Corporation** is a tire manufacturer headquartered in Yangsan, South Gyeongsang Province and Seoul in South Korea. Established in 1942 under the name, Heung-A Tire Company, Nexen Tire Co. has served the industry for the past 71 years. Nexen Tire Australia Pty Ltd is a global listed international business with a huge...

  • Area Sales Manager

    3 weeks ago


    Macquarie Park, Australia Abbott Laboratories Full time

    We have an unique opportunity for an **Area Sales Manager (NSW) **to join our _Abbott Rapid Diagnostics (ARDx)_ business. This role is based in **Sydney**. Reporting to the Head of Commercial Sales, this role is responsible for the business development, relationship management and commercial success for the Abbott Rapid Diagnostic product portfolio into the...


  • Macquarie Park, Australia MSD Full time

    **Territory Sales Manager - Companion Animal** - **Full Time Permanent** opportunity with **excellent renumeration and benefits** - Be part of a **Trusted Global Leader in Animal Health** - Join a **friendly, dedicated, experienced team** and be fully supported in your growth - Would suit a **passionate, motivated sales orientated individual** within...


  • Macquarie Park, Australia BD Full time

    **Job Description Summary**: Great opportunity for an experienced leader to drive sales growth across our Peripheral Intervention ANZ. This role will be based in Macquarie Park, NSW. **Key Responsibilities**: This role will have direct responsibility and accountability for the following: - Provide vision, leadership and strategic direction to the sales...


  • Macquarie Park, Australia Schneider Electric Full time

    Job Description Pre-Sales and Offer Manager LeaderSecure Power Sydney, NSWSchneider Electric is listed as One of Fortune’s 2023 World's Most Admired CompaniesSchneider Electric is Included in the 2023 Bloomberg LP Gender-Equality Index (GEI)We have an exciting opportunity to join the management team of the market leading Data Centre business of...


  • Macquarie Park, Australia Wolters Kluwer Full time

    Role Summary Develops an understanding of business, financials, products/services and the market within multiple job families under the Sales job family group. Plans, organizes, implements sales activities to achieve defined revenue goals. Maintains existing customer base. Develops new business within assigned region. Makes presentations to new prospects...

  • Sales Trainer

    4 weeks ago


    Macquarie Park, Australia CCH Australia Limited Full time

    Job Summary The Sales Trainer is responsible for analyzing sales performance gaps and providing recommended interventions that maximize sales productivity and effectiveness. Reporting into Wolters Kluwer Tax and Accounting L&D Director based in the US, this role will partner with our Sales Teams (includes Field and Inside Sales) based in our Sydney, and...

  • Head of Sales

    4 weeks ago


    Macquarie Park, Australia Orange Business Services Full time

    about the role Role Purpose  Responsible for controlling all aspects of the tactics and operations of sales in the defined geographical area and contributes to the on-going strategic development of the sales environment. Mission  Your mission will be to maximise margins, profits, and customer satisfaction. But also, it is critical to...

  • Territory Manager

    6 days ago


    Macquarie Park, Australia Abbott Laboratories Full time

    Our Structural Heart team is at the forefront and heart of transforming **structural heart therapies**, leading the development of advanced solutions for patient care and a lifetime management of valvular heart disease. As a passionate, committed, and innovative team; we have a fresh and innovative approach to supporting patients and health care...


  • Macquarie Park, Australia people2people Full time

    Work as a sales coordinator with a global health organisation who is seeking someone to join the team in Macquarie Park for a 6 month temporary assignment. **The Business**: Recognised worldwide as a leading provider in their given medical field, this organisation is known for its strong culture and for caring for hundreds of thousands of patients in its...

  • Sales Consultant

    6 days ago


    Macquarie Park, Australia Plush Full time

    **Plush **is seeking a self-motivated and efficient **Online Furniture Sales Consultant **to work in with our team at the Macquarie Park, Office.** Plush **is one of Australia's leading furniture retailers and has experienced significant growth in the last 12 months in their Online & E-Commerce team. People are spending more time browsing online and are...


  • Macquarie Park, Australia Pall Full time

    Find what drives a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation excel with helping our customers protect people. For the exponentially curious, Pall is a place for people to excel and amplify their impact on the world. **Key...

  • Event Sales Manager

    4 weeks ago


    Regents Park, Australia Select Events Australia Full time

    Are you an exceptional Sales Rep who is motivated with a positive ‘can-do’ attitude and looking to play a key role in the growth of a busy expanding business? Do you pride yourself on your ability to work quickly and accurately to deadlines and targets in order to help realise company growth plans? If so, read on! **About Patti's Hire Group** Patti's...

  • Sales Consultant

    6 days ago


    Macquarie Park, Australia Nick Scali Full time

    Plush  is seeking a self-motivated and efficient  Online Furniture Sales Consultant  to work in with our team at the Macquarie Park, Office.  Plush  is one of Australia's leading furniture retailers and has experienced significant growth in the last 12 months in their Online & E-Commerce team.  People are spending more time browsing online and are...

  • Sales Consultant

    6 days ago


    Macquarie Park, Australia Plush Full time

    Plush is seeking a self-motivated and efficient Online Furniture Sales Consultant to work in with our team at the Macquarie Park, Office. Plush is one of Australia's leading furniture retailers and has experienced significant growth in the last 12 months in their Online & E-Commerce team.  People are spending more time browsing online and are needing...


  • Macquarie Park, Australia Stylerunner Full time

    Part of the Accent Group portfolio of brands, Stylerunner is the world’s leading digital destination for premium activewear & footwear, delivering the latest on-trend styles to the fashion devotees around the globe who love to lead an active lifestyle. We have a fun and collaborative culture, dedicated to delivering excellence for our customers.Our Mission...


  • Kings Park, Australia Bosch Full time

    Job Description Support sales team with customer management and development. Support the sales team with project/daily tasks and initiatives. Assist in partner & IAM processes and key account management. Assist in sales initiatives roll out and training. Process, administer and review implementation of new strategies. Assist in identifying new...

  • Sales Assistant

    4 weeks ago


    Macquarie Park, Australia The Just Group Full time

    **Job no**: 770228 **Work type**: Part time **Location**: Northern Suburbs **Categories**: Retail - Store **ABOUT THE ROLE** We currently have an exciting role at our Macquarie store for a passionate **Part Time** Sales Assistant that just loves the kaleidoscope of denim. In this role, you’ll understand shapes and fit to build a connection with our...

  • Sales Assistant

    6 days ago


    Macquarie Park, Australia The Just Group Full time

    **Job no**: 765247 **Work type**: Part time **Location**: Northern Suburbs **Categories**: Retail - Store **ABOUT THE ROLE** We currently have an exciting role at our Macquarie store for a passionate **Part Time** Sales Assistant that just loves the kaleidoscope of denim. In this role, you’ll understand shapes and fit to build a connection with our...

  • Key Account Manager

    4 weeks ago


    Macquarie Park, Australia Schneider Electric Full time

    Job Description The Opportunity:The Schneider Electric Digital Buildings business creates integrated, multi-layered solutions that specialize in combining building services & intelligent automated systems. Our mission is to be the digital partner for sustainability and efficiency in the built environment. Our solutions enable owners, end users and...