Customer Success Consultant

6 months ago

Melbourne, Australia REA Group Full time

Experience Hybrid working arrangements in a flexible environment
- Collaborate across sales and service teams with a one REA mindset
- We're REA- REA Group
- is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.- Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.Where the team fits inCustomer Operations works alongside Product, Marketing and Sales to deliver great experiences and outcomes that support customers to be successful.What the role is all aboutThe Customer Success Consultant role is responsible for providing hands-on support to customers to adopt and maximise the value they are receiving from REA SaaS products and services through proactive support and training. The role collaborates closely with our Product & Platform, Marketing, Sales and Service teams to deliver great customer experiences and outcomes.- Being a specialist in REA SaaS products that require proactive, hands-on support; engaging with customers and supporting them to maximise the value they’re receiving from these products
- Building strong relationships with customers while supporting them to migrate to new products with mínimal effort and training them to use product features and services effectively
- Collaborating across sales and service teams with a one REA mindset to ensure a simple and seamless experience and to optimise customer outcomes
- Prioritising and working as a team to assist customers with implementation to new products and platforms at scale
- Listening to customers, building a deep understanding and empathy for their needs and then working closely with Product Managers and Engineering teams to convey the voice of the customer to inform product feature prioritisation
- Delivering against measures of success, including customer satisfaction, adoption, usage, retention, and growth
- Working within the team to prioritise high impact customer engagement activities and working across teams to ensure seamless customer handoffs
- Attending customer visits to support and further implement Connect within their business
- Thinking outside the box to solve problems.
- We’re looking for someone with:
- Runs on the board: experience in a customer facing environment that is fast-paced and change intensive
- Strong customer focus and relationships skills: demonstrated ability to engage with and help customers succeed and to advocate for their needs
- Strong stakeholder focus: builds relationships across the business and works collaboratively toward a common goal
- A strong listener with commercial nous to support an understanding of each customer’s business and what success looks like for them; property industry (or similar) experience is desirable
- A proactive and empathetic approach to diagnosing and analysing customer problems and finding solutions
- Strong technical, presentation and communication skills to enable effective customer training
- Comfortable using customer campaign and behavioural data to prioritise activities
- Someone who can persist and perform in ambiguous environments
- Organisational skills and focused self-starter
- The REA experienceThe physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.- We offer:
- A hybrid and flexible approach to working
Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed.
- Our commitment to Diversity, Equity, and InclusionWe are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived exp

  • Customer Success Consultant

    7 months ago

    Melbourne, Australia Retinue Full time

    At Retinue, we're passionate about helping small business owners make better decisions, starting with their financial foundations. Retinue aim to help SME’s by using an innovative, monthly subscription, client first model, that ensures our customers have certainty over their financial compliance and business health. We are a true disrupter in our field...

  • Personal Loan Sales Consultant

    18 hours ago

    Melbourne, Australia Personal Finance Consultant Full time

    We’re looking for enthusiastic talent to join our growing Direct Sales function. As a Personal Loan Sales Consultant, you’ll be delivering on our customers' needs by providing excellent customer service for an exceptional fee-free personal loan product. You’ll ideally have experience in a sales environment (retail, hospitality or call centre) and...

  • Expression of Interest

    7 months ago

    Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Cloud Factory Full time

    **Careers**: Help us to assist the growth and innovation of our fantastic clients. Supporting, implementing and developing systems such as SAP Business One, MYOB Advanced, Microsoft Dynamics 365 Business Central, PowerPlatform and Koerber Warehouse Management **What sets a team apart is great passionate people! Welcome to Cloud Factory!**: Cloud Factory...

  • Customer Success Specialist

    3 hours ago

    Melbourne, Australia Wolters Kluwer Full time

    Job Summary The Customer Success Specialist will develop an understanding of business, financials, products/services and the market within multiple job families under the Sales job family group. Plans, organizes, implements sales activities to achieve defined revenue goals. Maintains existing customer base. Develops new business within assigned region....

  • Customer Success Manager

    18 hours ago

    Melbourne, Australia Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Customer Success Manager

    7 months ago

    Melbourne, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    7 months ago

    Melbourne, Australia Real Time Australia Full time

    Long term contract (up to 12+ months) working for a well-recognized Global brand - Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO) - Up to $450/day (incl. super) +trainings +laptop Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the...

  • Customer Success Coordinator

    6 months ago

    Melbourne, Australia Lexer Pty Ltd Full time

    **_About the role_** We are seeking a Customer Success Coordinator to join our team in Melbourne. We're looking for a curious, energetic & proactive individual whose role it is to support the delivery of both internal and external tasks. This is a support role with the opportunity to develop your career in one of the fastest-growing professions of Customer...

  • Customer Success Lead

    2 months ago

    Melbourne, Victoria, Australia Darktrace Full time

    About Darktrace:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our mission is to free the world of cyber disruption by delivering complete AI-powered solutions.Role Overview:The Customer Success Manager will be responsible for managing a portfolio of enterprise accounts, building strong relationships with...

  • Customer Success Manager

    7 months ago

    Melbourne, Australia REAL TIME AUSTRALIA Full time

    Long term contract (up to 12+ months) working for a well-recognized Global brand Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO) Up to $450/day (incl. super) +trainings +laptop Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the world! Role:...

  • Customer Success Advisor

    7 months ago

    Melbourne, Australia Safe Securities Full time

    Our vision is to be the **Champions of a Safer Digital Future** and the **Champions of Change**. We believe in empowering individuals and teams with freedom and responsibility to align their goals such that we all row in the same direction. We are uncomfortably transparent, autonomous & accountable; we have zero tolerance for brilliant jerks; we have an...

  • Customer Success Lead

    7 months ago

    Melbourne, Australia FrankieOne Full time

    **The role**: You are a superstar customer success lead that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs. You...

  • Customer Success

    7 months ago

    Melbourne, Australia Eptura Full time

    **Who are we**: Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realise a better future at work. **Role Overview**: As a Customer Success...

  • Customer Success Account Manager

    6 months ago

    Melbourne, Australia Microsoft Full time

    It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our expanding Public sector team, where we empower our...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia BoardOutlook Full time

    BoardOutlook is hiring a Customer Success Manager to help us increase the impact of our board software platform across the largest companies in APAC. Below we’ve included more detail on: Why you want to work for BoardOutlook About the role (and you) Location Compensation About our hiring process How to apply **1. Why you want to work for...

  • Adoption Customer Success Manager

    7 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Customer Success Manager

    7 months ago

    Melbourne, Australia ROLLER Full time

    **About ROLLER**: ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing,...

  • Customer Success Manager

    7 months ago

    Melbourne, Australia FBG Group Full time

    **About FBG** We are looking for you to join our team as a Customer Success Manager in our Melbourne CBD office on a fixed term contract. FBG partners with our clients to provide a strategic approach to organisational mental health and wellbeing. We deliver our services to a variety of organisations within Government (Federal, State and Local), private,...

  • Customer Success Manager

    3 months ago

    Melbourne, Australia Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...