![Safe Securities](https://media.trabajo.org/img/noimg.jpg)
Customer Success Advisor
2 weeks ago
Our vision is to be the **Champions of a Safer Digital Future** and the **Champions of Change**. We believe in empowering individuals and teams with freedom and responsibility to align their goals such that we all row in the same direction. We are uncomfortably transparent, autonomous & accountable; we have zero tolerance for brilliant jerks; we have an unlimited vacation policy and more. For us, our **Culture Is Our Strategy** - check out our Culture Memo for more details and surprises.
Location: Australia
Experience: 5-10 years
**Core Responsibilities**:
- Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
- Acts as the "voice of the customer" inside the company
- Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
- Owns metrics such as NRR, NPS, and value realization
- Becomes a SAFE platform expert and help customers become self-sufficient
- Assists in identifying and documenting best practices and ensuring customer environments align with them
- Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
- Communicates and tracks customer product enhancements with SAFE Product Management
- Present customer business reviews to executive business owners and technical customer contacts
- Travel to customer locations will be required
**Essential Skills/ Qualifications/ Experience**:
- Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
- Empathy with the customer; listening power
- Strong project management skills - super detail-oriented and disciplined
- 5+ years of experience in risk consulting, management consulting, customer success
- Takes an advisory approach to large Fortune 1000 customers
- Track record of delivering on customer success metrics
- Confidence in being an advisor to the CXOs
- Comfort with building, ambiguity, and high growth chaos in a startup environment
Join our rocket ship if you want to learn, make your mark and work with incredible talent
-
Customer Success Advisor
2 weeks ago
Melbourne, Victoria, Australia Safe Securities Full timeOur vision is to be the Leaders in Promoting a Safer Digital Environment and the Champions of Positive Transformation.We strongly believe in empowering individuals and teams, providing them with both freedom and responsibility to ensure that everyone is working towards the same goals.We maintain a culture of transparency, autonomy, and accountability, with...
-
Customer Success
1 month ago
Melbourne, Australia Ataccama Full timeYour challenge: Act as a trusted advisor to a portfolio of customers in APAC and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy. Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product...
-
Customer Success
3 weeks ago
Melbourne, Australia Ataccama Full timeYour challenge: Act as a trusted advisor to a portfolio of customers in APAC and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy. Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product...
-
Enterprise Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia CyberArk Full timeDate: May 8, 2024- Location: Australia, Melbourne- Job Category: Security Services- Department: Customer SuccessWho We AreWhat You Will DoThe Enterprise Customer Success Manager has a critical role in delivering our next phase of growth in CyberArk. You will work with mid-to-large enterprise customers and are accountable for ensuring these customers adopt...
-
Enterprise Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Manageditservices Full timeEnterprise Customer Success Manager - Anz CyberArk Software, Ltd. - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION Company DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity - human or machine -...
-
Enterprise Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Manageditservices Full timeEnterprise Customer Success Manager - Anz Cyber Ark Software, Ltd. Melbourne, VICIT Source: u Workin JOB DESCRIPTIONCompany Description About Cyber Ark: Cyber Ark (NASDAQ:CYBR) is the global leader in identity security.Centered on intelligent privilege controls, Cyber Ark provides the most comprehensive security offering for any identity - human or machine -...
-
Enterprise Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Cyberforza Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Date: May 8, 2024 Location: Australia, Melbourne Job Category:Security Services Department: Customer Success Who We Are Cyber Ark (NASDAQ:CYBR) is the global leader in identity security.Centered on intelligent privilege...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Sitetracker Full timeThe Opportunity We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in Australia.As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform.As the main point of contact, you will...
-
Customer Advisor
7 days ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner, VIC- South East region - **Customer Advisor superstar required Monday to Friday**: - **Make a genuine difference through the work you do**: - **Current role available in KEYSBOROUGH**: - **Coverage required for **Elsternwick/Middle...
-
Customer Advisors
2 weeks ago
Melbourne, Australia NAB - National Australia Bank Full time**Customer Advisors - VIC - Maribyrnong to Greensborough +**: **Job no**: VOLRCANSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **Permanent** Leave & Relief roles - all 5 days per week**: - **Northern Suburbs of Melbourne**: - **Recognised as a top 3 employer on the 2023...
-
Customer Advisor
2 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Customer Advisor - VIC -Eastern suburbs Melbourne**: **Job no**: VOLRCAELAM23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **East**ern suburbs Leave & Relief role**: - **All 5 days per week - Monday to Friday**: - **Make a genuine difference through the work you do**: -...
-
Customer Advisors
1 week ago
Melbourne, Australia NAB - National Australia Bank Full time**Customer Advisors - VIC - Western Suburbs**: **Job no**: VOLRCAWSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner **Multiple positions across the Western suburbs of Melbourne - **ALL roles are 5 days per week** - Be supported to grow your career at NAB - Make a genuine...
-
Customer Advisor
11 hours ago
Melbourne, Australia NAB - National Australia Bank Full time**Customer Advisor - VIC -Eastern suburbs Melbourne**: **Job no**: VOLRCAELAM23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **East**ern suburbs Leave & Relief role**: - **All 5 days per week - Monday to Friday**: - **Make a genuine difference through the work you do**: -...
-
Customer Success Executive
2 weeks ago
Melbourne, Victoria, Australia Sirius People Full timeMission:Join our client's team as a Customer Success/Inside Sales SaaS Executive, where you'll play a crucial role in providing excellent customer service and driving revenue growth within your allocated region. Become a trusted advisor in the SaaS space, converting leads and maintaining relationships with existing clients.Responsibilities:Convert MQLs,...
-
Customer Advisor
2 weeks ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Part time **Region**: VIC- Melbourne inner - **Lilydale and surrounds**: - **4 days per week. Monday, Wednesday, Thursday and Friday**: - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...
-
Customer Advisor
2 weeks ago
Melbourne, Victoria, Australia NAB - National Australia Bank Full timeWork type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner, VIC- South East region- Customer Advisor superstar required Monday to Friday:Make a genuine difference through the work you do:- Current role available in KEYSBOROUGH:Coverage required for Elsternwick/Middle Brighton/Malvern/Chadstone/Oakleigh/Bentleigh**It's more than a career...
-
Customer Advisor
2 weeks ago
Melbourne, Victoria, Australia National Australia Bank Full timeCustomer Advisor -Eastern suburbs Melbourne - Mon-FriCustomer Advisor -Eastern suburbs Melbourne - Mon-FriJob no: VOLRCAELAM23Business unit: Personal BankingWork type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner- Box Hill/Doncaster Leave & Relief role:All 5 days per week Monday to Friday:- Make a genuine difference through the work...
-
Customer Success Manager
2 months ago
Melbourne, Australia Software AG Full timeAs a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers _your book of business_) in one or more of the Company's business units (IoT &...
-
Enterprise Customer Success Manager
4 weeks ago
Melbourne, Australia CyberArk Full timeDate: May 8, 2024- Location: Australia, Melbourne- Job Category: Security Services- Department: Customer Success**Who We Are** **What You Will Do** The Enterprise Customer Success Manager has a critical role in delivering our next phase of growth in CyberArk. You will work with mid-to-large enterprise customers and are accountable for ensuring these...
-
Customer Success Manager
2 weeks ago
Melbourne, Australia Real Time Australia Full timeLong term contract (up to 12+ months) working for a well-recognized Global brand - Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO) - Up to $450/day (incl. super) +trainings +laptop Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the...