Technical Adoption Specialist

7 months ago

Sydney, Australia Ebas Group Full time

About the Company

EBAS Group is excited to partner with a leading player in the MarTech industry. Our client is at the cutting edge of marketing technology, specialising in advanced omnichannel customer engagement platforms. As a subsidiary of a major multinational corporation, they uniquely combine the vigour of a fast-growing startup with the robust resources of an established corporate entity, offering both agility and stability in their solutions.

The Role

As a Technical Adoption Specialist, your role is crucial in bridging the gap between our clients' needs and our technology solutions. You will collaborate with Client Success Managers to ensure optimal client engagement and satisfaction, leveraging your expertise to tailor solutions that maximise platform utility and client ROI.

**Day-to-Day Responsibilities**
- Partner with Client Success Managers to deeply understand client objectives and tailor solutions that enhance customer engagement and satisfaction.
- Analyse client requirements, provide technical support, and implement strategic solutions that leverage our technology to solve complex marketing challenges.
- Engage in regular travel for client meetings, contributing to diverse experiences that foster professional growth and development.

Attributes
- Proactive and problem-solving mindset with a passion for technology and digital marketing.
- Strong analytical and project management skills, capable of managing customer relationships and technical projects effectively.
- Excellent communication skills, essential for client interactions and presentations.

**Qualifications**
- In-depth knowledge of the digital marketing ecosystems.
- Proven track record in customer relationship management and handling technical projects.
- Proficient in technology, capable of conducting product demonstrations and discussing technical topics like data integration and XML APIs.
- Exceptional analytical abilities to assess client requirements and implement effective solutions.
- Fluent in English, with outstanding communication skills.

**Perks and Benefits**
- Competitive salary and incentive package designed to reward performance
- Comprehensive benefits, including health coverage, gym memberships, and lifestyle perks
- A structured career path offering opportunities for advancement in various technical and leadership roles
- A balanced approach to work with a hybrid model that supports both remote and in-office engagement, fostering a dynamic and flexible work environment

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