Claims Advisor

3 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

Suncorp currently has two fulltime positions available in our Unmeritorious CTP Claims Team.

The positions can be Sydney or Newcastle based and it offers a hybrid work environment.

**What you’ll do**
- Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
- Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports.
- Adopt appropriate strategies to resolve claims cost effectively.
- Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
- Provide an excellent level of customer service to the legislative authority, employers and injured parties through compliance with legislation, timely response times and efficiency in processing

**What** **you’ll bring**
- Previous Workers Compensation claims or personal injury claims experience with a track record for delivering results.
- Attention to detail and critical thinking.
- Bachelor of Social Science, major in criminology desirable.
- Excellent verbal communication skills - listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third-party providers, external bodies and internal teams.
- Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the State legislation.
- Resilience.
- Strong analytical skills to determine genuine versus fraudulent conduct.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 12 Apr 2024 AUS Eastern Standard Time
**Applications close**: 26 Apr 2024 AUS Eastern Standard Time

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