Customer Service Consultant

1 month ago

Sydney, Australia Hatch Full time

** This role is at Woolworths Group (not for Hatch)**

Hatch is supporting Woolworths Group to find a great Customer Service Consultant - Work from home to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Woolworths Group.

**About the role at Woolworths Group**

Woolworths Insurance is a well known Australian iconic brand and due to expansion have a number of exciting roles within the Inbound Customer Service team in their Insurance division.

We are seeking individuals who are passionate about moving their career forward. These roles offer a robust training program onsite at Mascot coupled with ongoing support to ensure your continued success.

You will be responsible for answering **INBOUND calls**, providing support to new and existing customers with insurance enquiries whilst delivering exceptional customer service. These calls are complex and require the ability to think laterally whilst working across multiple platforms.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

**Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Woolworths Group.**
- We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone._

**Job Type**: Part-time
Part-time hours: 23 per week

**Salary**: $32.94 per hour

Work Location: One location

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