Info Technology Support Officer

1 week ago

Melbourne, Australia Victoria Police Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victoria Police

**Salary**: $74,580 - $90,558

Occupation: IT and Telecommunications

Reference: VG/JE20003020GD

**About the role**:
The Crime Command Information Technology (IT) is a small team who are responsible for the management of information technology, audio visual and communication requirements for the Crime Command. The IT team consists of a VPS 4 Information Technology Coordinator and at VPS 3 ICT Support Technician who provide diverse ICT support in a dynamic operational policing environment. The VPS 3 ICT Support Technician reports to and works closely with the VPS 4 IT Coordinator to ensure that the Commands ICT equipment functions correctly, meets operational requirements and is utilised within the organisational policy parameters.

**Key reporting lines**

VPS 4 ICT Coordinator

Inspector - Property, Governance and Compliance, Business Services Manager, Crime Command

**Key stakeholders**

Crime Command employees, Victoria Police Digital Services and Security Department, and the Community of Victoria which Victoria Police serves.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

**Your duties will include**:

- Diagnose and problem solve information technology solutions (hardware and contemporary software) and provide service, guidance and advice on a range of IT and audio-visual equipment issues to members of the Command.
- Maintain appropriate networks with the relevant help desk and other relevant areas of Victoria Police; and
- In conjunction with management, contribute to IT related projects.

**As the successful applicant, you will have**:

- Ability to multi-task/prioritise task and work either independently or in a team environment.
- Excellent stakeholder / customer service skills.
- Experience in providing ticketing/diagnostic troubleshooting support of hardware/software products.
- Ability to communicate professionally with stakeholders in both written reports and oral presentations.
- A proven record of ethical behaviour and an understanding of OHS workplace requirements.

**Requirements and relevant information**:

- One (1) x full-time, ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- This position at times requires physical manual handling of I.T equipment to various levels/locations within the office building.
- May be required to assist and respond to critical and high priority technical service business requirements of policing events/incidents.
- The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- **Resume**:

- **Response to the Key Selection Criteria** - found in the position description attached to the job advertisement

**Applications close midnight, Sunday 16 June 2024.**

**About Us**:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

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