Info Technology Support Officer

6 days ago

Melbourne City Centre, Australia Victoria Police Full time

**About the role**:
The Crime Command Information Technology (IT) is a small team who are responsible for the management of information technology, audio visual and communication requirements for the Crime Command. The IT team consists of a VPS 4 Information Technology Coordinator and at VPS 3 ICT Support Technician who provide diverse ICT support in a dynamic operational policing environment. The VPS 3 ICT Support Technician reports to and works closely with the VPS 4 IT Coordinator to ensure that the Commands ICT equipment functions correctly, meets operational requirements and is utilised within the organisational policy parameters.
Key reporting lines
VPS 4 ICT Coordinator
Inspector - Property, Governance and Compliance, Business Services Manager, Crime Command
Key stakeholders
Crime Command employees, Victoria Police Digital Services and Security Department, and the Community of Victoria which Victoria Police serves.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

**Your duties will include**:

- Diagnose and problem solve information technology solutions (hardware and contemporary software) and provide service, guidance and advice on a range of IT and audio-visual equipment issues to members of the Command.
- Maintain appropriate networks with the relevant help desk and other relevant areas of Victoria Police; and
- In conjunction with management, contribute to IT related projects.

**As the successful applicant, you will have**:

- Ability to multi-task/prioritise task and work either independently or in a team environment.
- Excellent stakeholder / customer service skills.
- Experience in providing ticketing/diagnostic troubleshooting support of hardware/software products.
- Ability to communicate professionally with stakeholders in both written reports and oral presentations.
- A proven record of ethical behaviour and an understanding of OHS workplace requirements.

**Requirements and relevant information**:

- One (1) x full-time, ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- This position at times requires physical manual handling of I.T equipment to various levels/locations within the office building.
- May be required to assist and respond to critical and high priority technical service business requirements of policing events/incidents.
- The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- Resume
- Response to the Key Selection Criteria - found in the position description attached to the job advertisement

Applications close midnight, Sunday 16 June 2024.

**About Us**:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

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