Events Manager

3 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 23102486

**Job Category** Event Management

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES**

**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
- Marriott International is an equal opportunity employer. We

  • Operations Executive

    7 days ago

    Melbourne, Australia Beacon Events Full time

    **Location**: Melbourne **Responsibilities**: - Work closely with the Event Operations Manager to develop event timelines and resource plans. - Assist in the planning and execution of all aspects of events, including venue selection, vendor management, logistics, and on-site coordination. - Coordinate with internal teams and external vendors to ensure all...

  • Event Manager

    2 weeks ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $80,000 - $90,000 plus super **The Company**: This award-winning creative event and production management company is seeking an enthusiastic Event Manager to join their rapidly growing vibrant team. This Event Agency delivers exceptional events for a diverse range of For Purpose clients,...

  • Event Manager

    2 weeks ago

    Melbourne, Australia Three Blue Ducks Full time

    Job Overview Three Blue Ducks is seeking an experienced Event Manager to join our team in Melbourne! **ABOUT US**: An exciting opportunity has become available for an Events Manager to join our team in a full time capacity. Reporting to the Senior Events Manager, the role will be responsible for development, implementation and execution of all events and...

  • Events Management

    5 days ago

    Melbourne, Victoria, Australia Wall Street Full time

    Lead our events, no day is the same as you manage the event function end to end. Career progression available, lead a growing team, develop your career with us Join a hospitality group that is growing We've doubled in size in the last yearWHO IS LK HOSPITALITY?LK Hospitality is a growing Hospitality Group lead by industry titans and based in South Yarra's...

  • Events Manager

    2 weeks ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $85,000 - $100,000 plus super **The Company**: This leading national membership association dedicated to the development, growth and prosperity of their members and industry. With a diverse membership base and a commitment to fostering connections and knowledge-sharing within the industry, they...

  • Events Manager

    1 week ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $80,000 - $95,000 plus super **The Company**: This leading national membership association dedicated to the development, growth and prosperity of their members and industry. With a diverse membership base and a commitment to fostering connections and knowledge-sharing within the industry, they...

  • Events Manager

    4 weeks ago

    Melbourne, Australia Ashurst LLP Full time

    **The Opportunity**: We have an opportunity in our Brand, Marketing & Communications team for an experienced Events Manager to join our team in Melbourne on a permanent, full time basis. The role will manage the busy Melbourne client events calendar - advising practice groups, industry partners and BD on the planning of their upcoming events schedule,...

  • Events Manager

    4 weeks ago

    Melbourne, Australia Ashurst Full time

    The Opportunity: We have an opportunity in our Brand, Marketing & Communications team for an experienced Events Manager to join our team in Melbourne on a permanent, full time basis. The role will manage the busy Melbourne client events calendar - advising practice groups, industry partners and BD on the planning of their upcoming events schedule,...

  • Events Manager

    3 weeks ago

    Melbourne, Australia Ashurst Full time

    The Opportunity: We have an opportunity in our Brand, Marketing & Communications team for an experienced Events Manager to join our team in Melbourne on a permanent, full time basis. The role will manage the busy Melbourne client events calendar - advising practice groups, industry partners and BD on the planning of their upcoming events schedule,...

  • Events Manager

    6 days ago

    Melbourne, Victoria, Australia Ashurst Full time

    The Opportunity: We have an opportunity in our Brand, Marketing & Communications team for an experienced Events Manager to join our team in Melbourne on a permanent, full time basis. The role will manage the busy Melbourne client events calendar - advising practice groups, industry partners and BD on the planning of their upcoming events schedule,...

  • Events Manager

    4 weeks ago

    Melbourne, Australia Ashurst Full time

    Job Title Events Manager ...

  • Events Manager

    3 weeks ago

    Melbourne, Australia Ashurst Full time

    Job Title Events Manager ...

  • Events Manager

    5 days ago

    Melbourne, Victoria, Australia Ashurst LLP Full time

    The Opportunity:We have an opportunity in our Brand, Marketing & Communications team for an experienced Events Manager to join our team in Melbourne on a permanent, full time basis.The role will manage the busy Melbourne client events calendar - advising practice groups, industry partners and BD on the planning of their upcoming events schedule, identifying...

  • Event Manager

    2 weeks ago

    Melbourne, Australia elle belle recruitment Full time

    Newly created Role - Must have strong Events experience - Based in CBD **The Company**: This well-known and highly successful membership-based organisation has a strong tradition and heritage for supporting professionals and well-known individuals through various social activities. Synonymous with prestige and inclusiveness this organisation continues to...

  • Events Manager

    2 months ago

    Melbourne, Australia Elwood Bathers Full time

    Elwood Bathers Full Time opportunity for experienced Events Manager in stunning beachfront location - Elwood Bathers - Exciting opportunity at dining, drinks and events venue by the beach - Full time role - Fun dynamic team Elwood Bathers is a restaurant, bar and events venue with flawless views across Port Philip Bay. We pride ourselves on our menu which...

  • Events Manager

    3 weeks ago

    Melbourne, Australia Elwood Bathers Full time

    Elwood Bathers Full Time opportunity for experienced Events Manager in stunning beachfront location - Elwood Bathers - Exciting opportunity at dining, drinks and events venue by the beach - Full time role - Fun dynamic team Elwood Bathers is a restaurant, bar and events venue with flawless views across Port Philip Bay. We pride ourselves on our menu which...

  • Event Manager

    2 months ago

    Melbourne, Australia elle belle recruitment Full time

    Newly created Role - Must have strong Events experience - Based in CBD **The Company**: This well-known and highly successful membership-based organisation has a strong tradition and heritage for supporting professionals and well-known individuals through various social activities. Synonymous with prestige and inclusiveness this organisation continues to...

  • Events Manager

    1 week ago

    Melbourne, Australia Ampersand Full time

    **Prestigious national law firm**: - **End-to-end corporate event management experience is mandatory**: - **$120,000 - $130,000 inc super** A fantastic opportunity has arisen for an experienced Events Manager to join the marketing and business development team of a prestigious national law firm based from their Melbourne offices. Reporting into a highly...

  • Events Manager

    6 days ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Event ManagementLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level...

  • Events Manager

    4 weeks ago

    Melbourne, Australia Athenaeum Club Full time

    **The Club** A proud resident of Collins Street, Melbourne, for 155 years, the Athenaeum is one of Australia's oldest and finest clubs. We take pride in our heritage and traditions, yet are contemporary in our outlook. The Club's location, service, facilities and first-class dining reflect our Australian and international reputation as a welcoming place of...