Intelligent Automation Operations

6 months ago

Sydney, Australia JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Embark on a rewarding career journey with the firm in the Operations team where we are committed to excellence, innovation, and fostering a collaborative environment. Join a high performing team and make an immediate impact to our Securities Services business where we are the largest custodians in the Australia & New Zealand (ANZ) region. You will assist in driving growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

As an Intelligent Automation Operations Associate in the Intelligent Automation team, you will be responsible for being part of the team at the forefront of this growth and transformation journey, leveraging digital tools (e.g. UiPath, Alteryx, Tableau, etc.). You will support the Asia Pacific (APAC) Securities Services Operations teams through collaborating with global and regional business stakeholders to deliver against our roadmap.

**Responsibilities**:

- Lead and facilitate internal stakeholder discussions and forums with clear outcomes and actions to drive a consistent strategy.
- Own and drive timely delivery of proof of concepts, partnering with multiple internal stakeholders.
- Provide reporting and communication to senior management.
- Review and understand business requirements, then determine feasibility of development, with one or more tools from the digital toolkit. The primary focus will be on opportunities using UiPath and Alteryx.
- Undertake scripting and development of requirements in coordination with the business, with one or more tools from the digital toolkit in accordance with lifecycle methodology and risk and control guidelines. This includes raising relevant requests, performing Quality Assurance (QA) and User Acceptance Testing (UAT).
- Undertake change management/maintenance of requests for existing builds, where required.
- Coordinate and communicate with the business and appropriate technology teams, to ensure on-time completion of project as per requirements.
- Perform root-cause analysis and provide technical trouble-shooting on current and existing builds.
- Partner with teams in other locations to support development work for the APAC Securities Services Operations organization.

**Required qualifications, capabilities, and skills**
- 5+ years’ experience in financial services or a related industry sector such as professional services, or technology providers.
- Experience in articulating incubation and proof of concept ideas that demonstrate value, taking through to execution.
- Ability to multi-task and proven problem solving capability with demonstrated ability to drive issues through to resolution.
- A commitment to diversity and inclusivity of thought, excellence in execution, and an attention to detail across all you do.

**Preferred qualifications, capabilities, and skills**
- Experience with Alteryx, UiPath and Tableau an advantage.
- Understanding of the Custody and Fund Services operating model preferred.
- Project management experience preferred.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and clie

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