Desktop Euc Support L1
2 weeks ago
**Date Posted**:
- 3/6/2024
**Job Function**:
- Desktop Engineer
**Location**:
- Glen waverley - AUS
**Offered Salary**:
- Competitive
- Responsibilities:_
- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Strong knowledge of Windows, MAC & IMAC troubleshooting, and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, hardware replacements, with spares provided by the vendor.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable like for MI calls.
**Requirements**:
- Strong Knowledge of Windows, MAC, IOS & IMAC troubleshooting and desk-side support services.
- Knowledge and experience on windows 7 OS
- Experience in Asset Management & VIP support is desired.
- The person should have interpersonal skills, strong communication skills, Leadership quality and must be a logical thinker.
- Good to have - knowledge in AD and smart hands and feet support.
- Experience with Service Management tools - ex - ServiceNow
- Should have good expertise in EUC tools, remote support tools, MS office, and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
