IT Service Desk Analyst

1 week ago


Mount Waverley, Victoria, Australia St John Ambulance Australia (Victoria) Full time
Join a top 5 trusted charity with a great reputation in the community

  • Great role for a seasoned IT professional
  • Permanent Full Time in Mount Waverley


A trusted and reassuring presence in the Victorian community for more than 138 years, St John Ambulance Victoria is a for purpose organisation and driving force in the community, working for the Service of Humanity.

We look to the future as a vibrant and strong organisation.

We exist to help those in our community who are in sickness or distress, who are looking to learn, who need access to quality products and services - and those who are looking to work for an organisation that inspires.


ICT Team


An exciting permanent opportunity is available within our Information and Communications Technology (ICT) team, based at our brand new state office in Mount Waverley.

The IT Service Desk Analyst will provide front line support as part of the ICT service operation and is responsible for responding to, documenting and resolving service tickets in a timely manner.


The IT Support Analyst provides technical support to end users on various technical issues and problems relating to hardware, software, peripherals and administration of server and network infrastructure.

Reporting to the IT Manager, you will be responsible for providing Level 1/2 technical support to the business.

You will work very closely with the business to ensure IT issues are resolved promptly and with mínimal disruption to the business.

This role is varied and will offer challenges and development.

About the Role


We are searching for a dynamic, energetic and talented IT Service Desk Analyst who thrives on working in a fast-paced environment and is dedicated to customer centricity.

This position is suited to a motivated individual who enjoys variety in their work and is driven to provide effective and timely solutions to the various IT issues that are experienced in the business.

You will have

  • Tertiary qualifications in IT related field.
  • Minimum 5 years' work experience in desktop troubleshooting or a similar position.
  • Knowledge of Office 365 administration, Windows 7 and 10, iOS, and Windows Server configuration.
  • Experience working with Desktop and Laptop hardware.
  • Experience with Virtual Machine setup and configuration using VSphere.
  • Strong communication skills and ability to trouble shoot issues with stakeholders.
  • Planning and organisational skills to effectively prioritise and meet designated timeframes.
  • Ability to learn and adapt quickly to changing and emerging technologies.
  • Ability to work independently and part of a team.
  • Excellent analytical and troubleshooting skills.
  • Work as part of a team with a positive "can do" work ethic.
  • Willingness to undertake a current Police check and Working with Children Check

Interested in joining our team?


We would really value you taking some time to send us an up to date resume with a cover letter addressing the selection criteria.

Your cover letter statement should include how your experience, abilities, knowledge and personal qualities would enable you to be a positive contributor to our team.

You can also leave a video message to get to know you better by following the links.

Our commitments
Our commitment to Diversity

Our commitment to Child Safety


As an organisation that regularly works with children, we at St John believe that all children have the right to be emotionally and physically safe at all times, and to be treated with dignity and respect, free from emotional, psychological and physical danger, abuse and neglect.

St John is committed to identifying, mitigating, and managing risk to children through a preventative and risk management approach.

  • Mount Waverley, Victoria, Australia Focus Osteopathy Full time

    Enjoy a blend of face to face and over the phone. No AHTs, our focus is on the customer experience. Be part of a friendly, supportive team in the allied health industry.About YouYou excel at speaking with customers over the phone and in person which creates a valuable experience for everyone. Not only are you an expert at understanding what questions to ask...

  • Finance Analyst

    1 week ago


    Mount Waverley, Victoria, Australia Ambition Group Full time

    Are you an up-and-coming accountant who is looking to take that next step up into a financial analyst role?Join this ASX listed company which is looking to double the size of its business in the next five years. Reporting directly to the Finance Manager for the retail & services business unit, you will support the business during this exciting period of...


  • Mount Waverley, Victoria, Australia Pentana Solutions Full time

    An exciting opportunity now exists for a 2nd Level Application Consultant to join our Help Desk Department. Reporting to the Applications Team Leader, your primary focus will be providing support of IT Products & Services provided by Pentana Solutions to their customers, recording all service calls, troubleshooting and resolving incidents within SLA and...


  • Mount Waverley, Victoria, Australia TQSolutions Full time

    About UsBapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range. The Trade businesses include...


  • Mount Waverley, Victoria, Australia TQSolutions Full time

    About UsBapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions. The company is listed on the Australian Securities Exchange (ASX) and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range.Bapcor's core business segment is...


  • Mount Waverley, Victoria, Australia Dickson Street Dental Full time

    Dickson Street Dental is a friendly family clinic which is looking for a Front Desk Coordinator with a strong passion for patient care. We are looking for an individual with a great work-ethic who would like to thrive in a vibrant and supportive dental team in a professional environment. The practice has recently been fully renovated and equipped with the...


  • Mount Waverley, Victoria, Australia TQSolutions Full time

    About UsBapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range.The Trade businesses include...


  • Mount Waverley, Victoria, Australia ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...


  • Mount Waverley, Victoria, Australia Toshiba (Australia) Pty Ltd Full time

    Our companyCommitted to people. Committed to the future.Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet. We foster long-term client relationship based on trust, responsiveness and a commitment to proactively deliver the best results.Of course our success...


  • Mount Waverley, Victoria, Australia Ramsay Health Care Full time

    Business Office Clerk Waverley Private Hospital, Mount WaverleyPermanent full time opportunity - Days and evenings We care about YOU Access counselling, wellbeing services, legal & financial assistance Enjoy benefits such as paid parental leave, study leave and the option to buy extra annual leave. About the Role As a Business Office Clerk, you are...

  • Desktop Network Euc

    1 week ago


    Glen Waverley, Victoria, Australia EIL Global Full time

    We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in...


  • Mount Buller, Victoria, Australia Buller Ski Lifts Full time

    LocationMt BullerDepartmentHotel OperationsTypeSeasonalDescriptionOur team is passionate our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being professional, are ready for a life-changing challenge and the chance to be part of a power-team - let's talk Mt Buller promises an 'office' like no other and...

  • Hotel All Rounder

    1 week ago


    Glen Waverley, Victoria, Australia AccorHotel Full time

    Company Description**_Stylish, Affordable, and Perfectly Positioned_**At Ibis Melbourne Glen Waverley, we offer contemporary comfort nestled in the heart of Melbourne's South Eastern suburbs. Our prime location, a mere 25-minute drive from the CBD, provides an ideal setting for both business and leisure. Explore the convenience of being in proximity to...

  • Dental Receptionist

    1 week ago


    Glen Waverley, Victoria, Australia Glen Dental Care Full time

    Perfect for those especially students looking to gain experience in a clinical, administrative settingAt Glen Dental Care, caring for our patients is at the forefront of everything that we do. As a leading Glen Waverley dentist, we've even made 'care' a part of our name We are proud to have been serving the community and looking after the smiles of local...

  • Receptionist

    1 week ago


    Glen Waverley, Victoria, Australia Healius Full time

    Job reference: #8941 Brand: Lumus Imaging Location: Glen Waverley Work type: Part Time (Permanent) 30.40 Join our team at Lumus Imaging and become part of a company that is dedicated to the wellbeing of our people, patients, and communities. With over 30 years of experience, Lumus combines knowledge and expertise with the empathy and care of our...


  • Glen Waverley, Victoria, Australia SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.SOTI's growth and success is a result of a commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...

  • Appointment Setter

    1 week ago


    Glen Waverley, Victoria, Australia V4 Services Pty Ltd Full time

    Position: Appointment Setters Inbound Calls No Outbound/Cold CallingWork Mode: Hybrid Work Model - Work from office once/twice a week. Choose your days.Pay out: $25 - $33 Per Hour + Super + CommissionsLocation: Leicester Avenue, Glen Waverley 3150About the Company:In our IT division, we provide online and on-site support for home and business users, along...


  • Mount Martha, Victoria, Australia South East Water Full time

    Who are we?We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for...


  • Mount Waverley, Australia St John Ambulance Australia (Victoria) Full time

    Join a top 5 trusted charity with a great reputation in the community - Great role for a seasoned IT professional - Permanent Full Time in Mount Waverley A trusted and reassuring presence in the Victorian community for more than 138 years, St John Ambulance Victoria is a for purpose organisation and driving force in the community, working for the Service of...


  • Mount Waverley, Australia St John Ambulance Australia (Victoria) Full time

    Join a top 5 trusted charity with a great reputation in the community - Great role for a seasoned IT professional - Permanent Full Time in Mount Waverley A trusted and reassuring presence in the Victorian community for more than 138 years, St John Ambulance Victoria is a for purpose organisation and driving force in the community, working for the Service of...

  • Service Desk Analyst

    3 weeks ago


    Upper Mount Gravatt, Australia Southern Cross Care QLD Full time

    Competitive salary with benefit of Not for Profit Salary packaging options - Join a supportive team, great company and office atmosphere - Convenient location with free onsite parking close to shops Southern Cross Care QLD currently have an exciting opportunity for a talented and passionate Service Desk Analyst to join our wonderful SCCQ family, based at...


  • Upper Mount Gravatt, Queensland, Australia Southern Cross Care QLD Full time

    Competitive salary with benefit of Not for Profit Salary packaging options Join a supportive team, great company and office atmosphere Convenient location with free onsite parking close to shopsSouthern Cross Care QLD currently have an exciting opportunity for a talented and passionate Service Desk Analyst to join our wonderful SCCQ family, based at our...


  • Mount Waverley, Australia Focus Osteopathy Full time

    Enjoy a blend of face to face and over the phone. - No AHTs, our focus is on the customer experience. - Be part of a friendly, supportive team in the allied health industry. **About You** You excel at speaking with customers over the phone and in person which creates a valuable experience for everyone. Not only are you an expert at understanding what...


  • Mount Waverley, Australia Focus Osteopathy Full time

    Enjoy a blend of face to face and over the phone. - No AHTs, our focus is on the customer experience. - Be part of a friendly, supportive team in the allied health industry. **About You** You excel at speaking with customers over the phone and in person which creates a valuable experience for everyone. Not only are you an expert at understanding what...


  • Mount Waverley, Australia TQSolutions Full time

    About Us Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range. Bapcor takes pride in...

  • Security Risk

    1 week ago


    Mount Waverley, Australia Resource Agility Pty Ltd Full time

    Working with the IT Security & Risk operations team - Daily rate contract - offering very competitive rates & extension expectations - Large national corporate in energy infrastructure - Sth Eastern suburbs This national energy infrastructure business has a new Security Risk and Compliance Analyst position available IT Security & Risk operations team. This...


  • Mount Waverley, Australia The Village Care Managers Pty Ltd Full time

    **Intech are seeking a Systems Support Analyst to join their team.** **About the Role** The primary function of the Systems Support Analyst is to oversee and support a variety of technical and service-related deliverables. The primary duties of this role are performed in the Intech3 office, with occasional planned travel in support of client...


  • Mount Waverley, Australia Pentana Solutions Full time

    An exciting opportunity now exists for a QA Analyst to join our Innovations team based in the Philippines Office. The role of the QA Analyst is to test software changes that have been created by the Innovation team and ensure that they are correct in their function and have the right quality prior to being released to customers. The Quality Analyst will...

  • Analyst Programmer

    2 weeks ago


    Mount Waverley, Australia BSS INSIGHT PTY LTD Full time

    **About Us**: BSS Insight is a multinational solutions provider actively operating in Australia, Sri Lanka and United Kingdom. We are mainly involved in IT solutions based on technology domains including Biometrics, Radio Frequency Identification Systems, Power Line Communications, Voice Over IP, and IT consultancy services. Established in 1992, our head...


  • Mount Waverley, Australia TQSolutions Full time

    About Us Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range. The Trade businesses...


  • Mount Waverley, Australia TQSolutions Full time

    About Us Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range. The Trade businesses...

  • Finance Analyst

    2 months ago


    Mount Waverley, Australia Ambition Group Full time

    Are you an up-and-coming accountant who is looking to take that next step up into a financial analyst role? Join this ASX listed company which is looking to double the size of its business in the next five years. Reporting directly to the Finance Manager for the retail & services business unit, you will support the business during this exciting period of...


  • Mount Waverley, Australia Pentana Solutions Full time

    An exciting opportunity now exists for a 2nd Level Application Consultant to join our Help Desk Department. Reporting to the Applications Team Leader, your primary focus will be providing support of IT Products & Services provided by Pentana Solutions to their customers, recording all service calls, troubleshooting and resolving incidents within SLA and...


  • Mount Waverley, Australia Pentana Solutions Full time

    An exciting opportunity now exists for a 2nd Level Application Consultant to join our Help Desk Department. Reporting to the Applications Team Leader, your primary focus will be providing support of IT Products & Services provided by Pentana Solutions to their customers, recording all service calls, troubleshooting and resolving incidents within SLA and...


  • Upper Mount Gravatt, Australia The Trustee for Visa Empire Trust Full time

    Job Title: Front Desk Receptionist **Responsibilities**: - Greet and welcome clients in a professional and friendly manner - Manage and maintain the appointment schedule for clients and staff - Provide information to clients about our services and fees - Ensure the reception area is clean, organized, and presentable - Manage incoming and outgoing mail,...


  • Upper Mount Gravatt, Australia The Trustee for Visa Empire Trust Full time

    Job Title: Front Desk Receptionist **Responsibilities**: - Greet and welcome clients in a professional and friendly manner - Manage and maintain the appointment schedule for clients and staff - Provide information to clients about our services and fees - Ensure the reception area is clean, organized, and presentable - Manage incoming and outgoing mail,...


  • Upper Mount Gravatt, Australia The Trustee for Visa Empire Trust Full time

    Job Title: Front Desk Receptionist **Responsibilities**: - Greet and welcome clients in a professional and friendly manner - Manage and maintain the appointment schedule for clients and staff - Provide information to clients about our services and fees - Ensure the reception area is clean, organized, and presentable - Manage incoming and outgoing mail,...


  • Upper Mount Gravatt, Australia The Trustee for Visa Empire Trust Full time

    Job Title: Front Desk Receptionist **Responsibilities**: - Greet and welcome clients in a professional and friendly manner - Manage and maintain the appointment schedule for clients and staff - Provide information to clients about our services and fees - Ensure the reception area is clean, organized, and presentable - Manage incoming and outgoing mail,...