Desktop Network Euc

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients.

**Responsibilities**:

- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Strong knowledge of Windows, MAC & IMAC troubleshooting, and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, hardware replacements, with spares provided by the vendor.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable like for MI calls.

**Mandatory Skills Required**: Strong knowledge of Windows, MAC & IMAC troubleshooting, and desk-side support services.

**Requirements**:

- Strong Knowledge of Windows, MAC, IOS & IMAC troubleshooting and desk-side support services.
- Knowledge and experience on windows 7 OS
- Experience in Asset Management & VIP support is desired.
- The person should have interpersonal skills, strong communication skills, Leadership quality and must be a logical thinker.
- Good to have - knowledge in AD and smart hands and feet support.
- Experience with Service Management tools - ex - ServiceNow
- Should have good expertise in EUC tools, remote support tools, MS office, and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

**Standard Tools Engineers need to Carry While going to site**:

- Fully charged laptop with Win8 or 10 operating system and admin rights
- Cisco Console cable (DB9 - Rj45 or USB RJ45). In case of USB convertor used, make sure drivers are properly installed
- Laptop should have following program/software installed
- Putty
- Team Viewer
- TFTP server
- Screw Driver Set
- Internet data Card
- TECH MUSH HAVE CONSOLE CABLE AND LAPTOP AND HAVE ABILITY TO CONSOLE INTO CISCO ROUTER AND USE WEBEX

If interested please share your updated resume for further process

**Job Types**: Full-time, Casual, Freelance, Seasonal

**Salary**: $30.00 - $40.00 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Glen Waverley, VIC: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- IT support: 1 year (required)

Work Location: In person