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IT Service Desk Analyst

7 months ago

Mount Waverley, Australia St John Ambulance Australia (Victoria) Full time

Join a top 5 trusted charity with a great reputation in the community
- Great role for a seasoned IT professional
- Permanent Full Time in Mount Waverley

A trusted and reassuring presence in the Victorian community for more than 138 years, St John Ambulance Victoria is a for purpose organisation and driving force in the community, working for the Service of Humanity. We look to the future as a vibrant and strong organisation. We exist to help those in our community who are in sickness or distress, who are looking to learn, who need access to quality products and services - and those who are looking to work for an organisation that inspires.

**ICT Team**

An exciting permanent opportunity is available within our Information and Communications Technology (ICT) team, based at our brand new state office in Mount Waverley. The IT Service Desk Analyst will provide front line support as part of the ICT service operation and is responsible for responding to, documenting and resolving service tickets in a timely manner.

The IT Support Analyst provides technical support to end users on various technical issues and problems relating to hardware, software, peripherals and administration of server and network infrastructure. Reporting to the IT Manager, you will be responsible for providing Level 1/2 technical support to the business. You will work very closely with the business to ensure IT issues are resolved promptly and with mínimal disruption to the business. This role is varied and will offer challenges and development.

**About the Role**

We are searching for a dynamic, energetic and talented IT Service Desk Analyst who thrives on working in a fast-paced environment and is dedicated to customer centricity. This position is suited to a motivated individual who enjoys variety in their work and is driven to provide effective and timely solutions to the various IT issues that are experienced in the business.

You will have
- Tertiary qualifications in IT related field.
- Minimum 5 years’ work experience in desktop troubleshooting or a similar position.
- Knowledge of Office 365 administration, Windows 7 and 10, iOS, and Windows Server configuration.
- Experience working with Desktop and Laptop hardware.
- Experience with Virtual Machine setup and configuration using VSphere.
- Strong communication skills and ability to trouble shoot issues with stakeholders.
- Planning and organisational skills to effectively prioritise and meet designated timeframes.
- Ability to learn and adapt quickly to changing and emerging technologies.
- Ability to work independently and part of a team.
- Excellent analytical and troubleshooting skills.
- Work as part of a team with a positive "can do" work ethic.
- Willingness to undertake a current Police check and Working with Children Check

**Interested in joining our team?**

We would really value you taking some time to send us an up to date resume with a cover letter addressing the selection criteria. Your cover letter statement should include how your experience, abilities, knowledge and personal qualities would enable you to be a positive contributor to our team.

You can also leave a video message to get to know you better by following the links.

**Our commitments**

Our commitment to Diversity

Our commitment to Child Safety

As an organisation that regularly works with children, we at St John believe that all children have the right to be emotionally and physically safe at all times, and to be treated with dignity and respect, free from emotional, psychological and physical danger, abuse and neglect. St John is committed to identifying, mitigating, and managing risk to children through a preventative and risk management approach.