Workflow and Technical Sales Specialist

4 months ago

Sydney, Australia Brooks Automation Full time

At Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of **W **orld Class, **E **mpowered, **A **ccountable, **R **espectful, **E **ngaged.

Workflow and Technical Sales Specialist - ANZ

**Job Description**:
**Brooks is a growing, fast-paced technology leader in automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.**

**Brooks Laboratory Automation Solutions, our clinical diagnostic division, specializes in the manufacture of **compact, flexible **and scalable automation for optimizing pre
- and post-analytical workflows in pathology laboratories, and has installations worldwide. We are looking for our next Workflow and Technical Sales Specialist as we accelerate our growth journey.**

**What you’ll do**:

- Based in Sydney but with customers throughout Australia, New Zealand and the rest of the world, you will use your consultative selling skills to hunt new business opportunities, and support the global expansion of our install base,
- In consultation with the Sales Director, perform laboratory workflow analyses, site visits and recommendations for appropriate products and configurations to meet specific laboratory requirements,
- Be motivated to meet new people, form strong relationships and become a trusted advisor for laboratories which will in turn grow our business,
- Work with end user accounts and channel partners/distributors to facilitate effective account management and growth,
- Deliver technical training to our end users, channel partners and Customer Solutions Specialists either remotely or on-site (domestic and international),
- Instigate appropriate reporting to ensure traceability of problems, resolutions and corrective actions as well as escalation of product non-conformance trends and utilization,
- Provide local and remote technical support to customers on operational or maintenance aspects of system equipment,
- Co-ordinate and perform on-site servicing, corrective maintenance, installation and qualification of instruments, primarily in Pathology Laboratories.

**What you’ll bring**:

- An undergraduate degree in Medical Sciences,
- A successful track record in a sales/business development role in the healthcare market,
- Experience with laboratory automation solutions, with knowledge of medical laboratories highly regarded,
- Excellent interpersonal, communication and influencing skills (written and oral) using business and user-friendly language with a commercial mindset,
- Ability to think outside the box to troubleshoot complex customer challenges,
- A natural affinity for customer service,
- Self-motivated, results-driven and well organized and able to handle multiple tasks with a clear sense of ownership and priority,
- A current full drivers’ license and reliable vehicle.

Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all.

LI-DC

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

Review EEO Law & EEO Statement.

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