Participant Success Representative

3 weeks ago

Melbourne, Australia Hudson Full time

Are you a passionate communicator with a background in HR, business, or psychology? Join us as a Participant Success Representative and play a pivotal role in ensuring participants are engaged and deriving maximum value from our programs.

Your primary responsibility will be to convert participants through effective outreach and communication, while also managing data, resolving queries, and providing support to both participants and coaches.

This role requires a personable, organized individual with strong communication skills and a proactive mindset. Sales experience or comfort in communicating will be advantageous.

HelloMonday is looking for a passionate and results-driven individual to join our team as a Participant Success Representative. If you love engaging with people, are results oriented and want to make a positive impact, this is the opportunity for you

**About Us**:
This role spans across two products, HelloMonday and JobAccelerator:

- **About HelloMonday**: HelloMonday helps people achieve their full potential in a job they love. We bring together the power of 1:1 coaching with curated learning to drive habit formation and meaningful growth. We're growing rapidly but aspire to accelerate our growth further and make a real difference to as many lives as we can.
- **About JobAccelerator**: Undertaking a career transition is hard. At JobAccelerator, our expert career coaches help outplaced employees secure new roles twice as fast as the national average. With an on-demand job search portal and industry leading content to build job-ready skills, we support individuals to discover career insights, rebuild confidence, and optimise their job search to uncover new opportunities.

**In 2023, JobAccelerator and Hellomonday supported over 6,200 individuals and delivered 15,500 coaching sessions across a leading client base. And we're just getting started**

**Role Overview**:
Are you a passionate communicator with a background in HR, business, or psychology? Join us as a Participant Success Representative and play a pivotal role in ensuring participants are engaged and deriving maximum value from our programs.

Your primary responsibility will be to convert participants through effective outreach and communication, while also managing data, resolving queries, and providing support to both participants and coaches.

This role requires a personable, organized individual with strong communication skills and a proactive mindset. Sales experience or comfort in communicating will be advantageous.

**Responsibilities**:

- Maintain meticulous records using JobAccelerator, HelloMonday Portals, and Excel to ensure accurate participant tracking and data management.
- Develop a deep understanding of our programs and tailor communication strategies to effectively engage with participants of diverse backgrounds.
- Collaborate cross-functionally to gather insights and contribute to the development of new processes, drawing from participant feedback.
- Generate insightful reports to support conversion strategies and inform decision-making processes.
- Provide timely and effective resolution to participant queries, demonstrating empathy and understanding.
- Coordinate workshop schedules and support in coach payroll reporting, utilizing Excel proficiency and formulas.

**Key Competencies**:

- Exceptional communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and establish trust.
- Empathetic approach to understanding participant needs and preferences.
- Detail-oriented with a knack for organization and data management.
- Proactive mindset with a passion for process improvement.
- Comfortable adapting to new technologies and systems.
- Ability to thrive in a dynamic, fast-paced environment.

**Measures of Success**:

- High participant engagement and satisfaction rates.
- Effective communication across multiple channels.
- Efficient data management and reporting using Excel at an intermediate level.
- Timely resolution of participant queries.
- Continuous improvement in participant success processes.

**Experience, Qualifications & Skills**:

- Bachelor's degree in HR, business, psychology, or related field.
- Previous experience in customer service, HR, or a related field is advantageous.
- Sales experience or comfort in communicating will be advantageous.
- Proficiency in Microsoft Excel for data management and analysis.
- Excellent communication skills, with a focus on empathy and understanding.
- Ability to work collaboratively in a team environment.
- Results-driven with a commitment to achieving and exceeding goals.

Join as Participant Success Rep, drive engagement & success. Use comm skills, manage data, support participants & coaches. Sales exp advantageous.

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