Customer Success Manager
2 weeks ago
As a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers
_your book of business_) in one or more of the Company's business units (IoT & Analytics, Integration, Business Transformation). By ensuring their continued success, you will contribute to customer adoption, retention, renewal and increased growth opportunities.
YOUR FIELD OF ACTIVITY
- You will be primarily responsible for building and maintaining close relationships with your customers after the sale—this will be done in close cooperation with Sales, Renewals and the Product Business Units
- As a trusted advisor, you are primarily responsible for ensuring the adoption, growth, satisfaction and long-term loyalty of your customers
- You know your customers, their challenges, business models and success strategy
- By building strong relationships with all key decision-makers, you will be able to provide intensive support to your customers to identify problems and dissatisfaction in time and to proactively counteract them, but also to identify further sales opportunities
- Work closely with customer employees to ensure that they are satisfied with the licensed products and services received
- You accompany the introduction of our software based on success plans
- You will advise customers on the development and implementation of complex solutions based on the Cumulocity IoT platform and Software AG's integration and API management technology in the cloud or on premise
- You will act as a representative and advocate for customers within Software AG
- You will be involved in reference story creation and reference activities and represent Software AG's solution portfolio in social media and at trade shows and events
YOUR PROFILE
- You have several years of professional experience in dealing with complex software and IT solutions (SaaS) or in supporting existing customers in the enterprise environment within the scope of professional customer success management
- You can demonstrate professional know-how in at least one industry and have worked on successful sales and customer projects
- You have experience with integration technologies, cloud platforms and the common communication protocols in the IoT environment
- You have strong business acumen and excellent judgment
- You have the ability to work independently and collaborate effectively across functions as part of a team in a matrix environment
- You are also confident in negotiations and presentations at C-level—on a personal and virtual level
- You bring the ability to successfully master difficult customer situations and escalations
- Excellent presentation, communication and interpersonal skills—virtual and personal
- Readiness to travel
- You are business fluent in French and English (spoken and written). Other languages are a plus.
-
Customer Success
2 weeks ago
Melbourne, Australia Eptura Full time**Who are we**: Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realise a better future at work. **Role Overview**: As a Customer Success...
-
Customer Success Manager
2 weeks ago
Melbourne, Australia SpaceIQ Full time**Company Overview**: iOFFICE+SpaceIQ makes your workplaces smarter and your employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work environment, and want to give their employees a frictionless experience so they can...
-
Customer Success Manager
1 week ago
Melbourne, Australia Rapid7 Full time**Customer Success Manager** Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...
-
Customer Success Manager
3 days ago
Melbourne, Victoria, Australia Finmo Tech Pte Ltd Full timeFinmo's cloud-native platform is designed to eliminate the complexities of global payments and financial operations. Our next-generation Treasury Operating System (TOS) empowers global enterprises to seamlessly collect funds, make payments, manage cash flow and liquidity, mitigate financial risks, and ensure compliance—all within a unified interface.Our...
-
Customer Success Manager
2 weeks ago
Melbourne, Australia Rapid7 Full time**Customer Success Manager** Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...
-
Customer Success Manager
1 week ago
Melbourne, Australia Rapid7 Full time**Customer Success Manager** Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia Jenkin Beattie Full timeEnterprise Customer Success Manager - SAASFull Job DescriptionMy client is a rapidly growing Australian success story with a market leading SaaS solution aimed at the professional services market. Their workflow and automation software makes lives easier for their customers, increasing their ability to focus on core business and revenue generating...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia Jenkin Beattie Full timeEnterprise Customer Success Manager - SAASFull Job DescriptionMy client is a rapidly growing Australian success story with a market leading SaaS solution aimed at the professional services market. Their workflow and automation software makes lives easier for their customers, increasing their ability to focus on core business and revenue generating...
-
Customer Success Manager
4 weeks ago
Melbourne, Australia LSEG (London Stock Exchange Group) Full timeAt LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who utilize our Desktop & Enterprise Solutions through...
-
Customer Success Manager
6 days ago
Melbourne, Victoria, Australia Auror Full timeThis is a Customer Success Manager role with one of the leading companies in AU right now -- Auror -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Auror ## **Description** **About Auror** At Auror, we're empowering the retail industry to tackle theft and Organised...
-
Customer Success Manager
4 days ago
Melbourne, Victoria, Australia CoreLogic Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at CoreLogic.The ideal candidate will be responsible for managing and growing client accounts, ensuring exceptional customer satisfaction, and driving digital transformation initiatives. This role requires a strategic thinker with excellent...
-
Customer Success Manager
2 weeks ago
Melbourne, Australia PagerDuty Full timePagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will...
-
Customer Success Manager
4 weeks ago
Melbourne, Australia Nintex Full time**About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Customer Success Manager
7 hours ago
Melbourne, Victoria, Australia PST Full timeKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
3 weeks ago
Melbourne, Australia Auror Full timeDescription At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and largest retailers...
-
Customer Success Manager
1 week ago
Melbourne, Australia Genesys Full timeGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Customer Success Manager
5 days ago
Melbourne, Victoria, Australia QPC Australia Full timeQPC Australia is a trusted provider of Contact Centre as a Service (CCaaS) solutions, helping large enterprises optimise their Genesys Cloud, Verint, Amazon Connect, and other cloud-based platforms. We focus on delivering exceptional customer experience solutions through managed services, professional services, and AI-driven innovations.About the RoleWe are...
-
Customer Success Manager
2 weeks ago
Melbourne, Australia Jitterbit Full timeCompany Description Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations...
-
Customer Success Manager
2 weeks ago
Melbourne, Australia Software AG Full timeSoftware AG is the software pioneer of a truly connected world. Since 1969, we’ve helped 10,000+ organizations turn data into decisions. Our industry-leading suite of integration & API management , IoT & analytics and business transformation products creates a flow of data between people, departments, systems, and devices. _We connect people and...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia The Simpro Group Pty Ltd Full timeJoin to apply for the Customer Success Manager role at Simpro Software.First Things First - What We Can Offer YouGenerous parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product trainingOpportunities for growth, development and career progressionFun team camaraderie and eventsPaid volunteer leave daysPublic holiday...