Compounding Customer Service

5 months ago

Brunswick, Australia BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**The Role**: Compounding Customer Service

A great opportunity has become available for a **Full Time, Permanent **position to join the ANZ Compounding Operations team based at **Brunswick**, reporting to the Compounding Team Lead.

The primary focus of this role will be to ensure accurate and timely processing of documentation in conjunction with customer service to meet the needs of both internal and external customers of the pharmacy. You will be working **Monday to Friday** with flexibility to perform overtime where required.

Key Responsibilities:

- Manage the receipt, processing and delivery of customer orders.
- Check orders for completeness - legibility/ patient details/ drugs/ diluents/ delivery details etc. Clarifying details with customer if any aspects of the order are unclear
- Complying with regulatory requirements of GMP and EH&S.
- Working with team leaders and production specialists by monitoring current workload to assist in bringing forward or delaying orders as per customer needs and production demands.
- Working with staff at dispatch to track on time delivery of orders to key customers.
- Liaising with customers with regard to order, dispatch and account enquiries.
- Assist in capturing customer complaint reports regarding product, delivery and service issues.
- Use of standard Microsoft programs such as MS Word, Excel, PowerPoint and Access to provide clerical support and maintain information databases.
- Other duties as required

**Essential Skills & Qualifications**
- Sound verbal and written communication with high attention to detail
- Experience working in a similar role within a fast-paced environment, **preferably the Healthcare/Medical industry.**:

- Ability to demonstrate compassion and empathy
- Exposure to the healthcare/hospital environment would be valuable.
- Ability to manage your time, work under pressure and meet deadlines
- Take initiative and be adaptable to change

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

We are proud to be recognised among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.

Baxter recognises the importance of flexible work arrangements, and we offer part-time, flexible hours and work from home hybrid arrangements to support to balance work and personal commitments. We are proud to introduce BaxFlex, where we maintain our workplace flexibility philosophy while also realising the benefits of connecting in-person on-site.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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