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Inbound Customer Service

1 month ago

Brunswick, Australia Antico Coffee Full time

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a positive impact? If so, we want you to join our team as an Inbound Customer Service representative

As an Inbound Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibilities will include:

- Handling inbound calls from customers regarding orders, inquiries, and general assistance.
- Providing timely and accurate information regarding product features, pricing, availability, and order status.
- Assisting customers with placing orders, processing returns, and resolving any issues or concerns they may have.
- Maintaining a positive and professional demeanour at all times, ensuring each customer interaction is friendly and solution-oriented.
- Collaborating with other departments, such as sales and shipping, to ensure seamless order fulfilment and customer satisfaction.

**Requirements**:

- Previous experience in customer service, preferably in a call centre or inbound support role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a knack for finding creative solutions.
- Ability to multitask and thrive in a fast-paced environment.
- A passion for helping others and a dedication to providing exceptional customer experiences.

**Job Types**: Full-time, Casual

Pay: $29.04 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift
- No weekends

Work Authorisation:

- Australia (preferred)

Work Location: In person