Current jobs related to Service Support Analyst - Parramatta - NSW Department of Communities and Justice

  • Support Analyst

    3 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $30 - $30.59 p/h + super - 12 month Contract - Parramatta **Support Analyst | 12 - Month Contract | $33.80 p/d incl. super** - $30 - $30.59 p/h + super - 12 month Contract - Parramatta **About the company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • Automation Support Analyst

    4 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69086**Automation Support Analyst** **Location: Parramatta** **Employment type: Temporary full-time role up to 30 June 2025** **Salary**:$106,025 pa - $117,363 pa, plus employer's contribution to superannuation and annual leave loading** **Your role** The Automation Support...

  • IT Support Analyst

    4 weeks ago

    Parramatta, Australia William Buck NSW Full time

    **Introduction**: Tech & Innovation focused Accounting firm Social and supportive team culture Genuine career development opportunity **So, this is William Buck**: We’re Accountants, but we aren't boring! We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New...

  • IT Support Analyst

    2 weeks ago

    Parramatta, Australia William Buck NSW Full time

    **Introduction**: Tech & Innovation focused Accounting firm Social and supportive team culture Genuine career development opportunity **So, this is William Buck**: We’re Accountants, but we aren't boring! We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New...

  • Service Desk Analyst

    3 weeks ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Temporary Full-Time up to 6 months**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...

  • Service Desk Analyst

    4 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services - Location: Parramatta, NSW, AU, 2150 - Req ID: 71875 **Service Desk Analyst** - Location Parramatta CBD with access to hybrid work arrangements - Temporary opportunity until 30 December 2025 (35 hours per week) - We are also actively building a talent pool of Service Desk Analysts for opportunities within the Department in the...

  • Operations Support Analyst

    4 weeks ago

    Parramatta, Australia Ventia Pty Limited Full time

    Use your analysis skills and further develop your professional career while having a significant impact on future business performance - Join one of the largest essential service providers in Australia and New Zealand. - Flexible working, time in the office and work from home. - Full time permanent opportunity - Parramatta office location. **About the...

  • Integration Support Analyst

    4 weeks ago

    Parramatta, Australia Link Group Full time

    **Overview** Technology and Innovation is responsible for ensuring the effective and efficient operational delivery of technology services across Link Group’s business units. The role will also require adherence to Link Group’s implementation of the ITIL framework, development methodologies and processes to improve business outcomes from the...

  • After Hours Support Analyst

    3 weeks ago

    Parramatta, Australia Morgan McKinley Full time

    After Hours Support Analyst - **_ 12 month contract_**: - ** On site - Parramatta**: - ** $32.00 p/h** **About the company** You will be working for a large government organisation that is responsible for the delivery of ICT led investments and provides a digitally enabled and integrated system to the people of NSW **About the role** - Work over night...

  • Intelligence Analyst Lead

    4 days ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Job OverviewWe are seeking highly skilled Principal Intelligence Analysts to join our Operational Intelligence Team within the Research, Digital & Intelligence Directorate under Strategic and Corporate Services.As a member of our team, you will contribute to the production of complex and specialised intelligence products that identify areas of high and...

  • Analyst

    4 weeks ago

    Parramatta, Australia Westpac Group Full time

    **Analyst - **25783** - **Permanent**: - **Paramatta, NSW **How will I Help?** As an Analyst, you will be responsible for completing business analyst activities for any project or process change request (externally or internally driven) that impact Consumer Finance Operations (CFO) teams. The roles requires engagement with internal CFO business units and...

  • Junior Commercial Analyst

    4 weeks ago

    Parramatta, Australia Uniting Full time

    **NEW full time permanent role - Junior Commercial Analyst - Parramatta CBD/ Sydney CBD - hybrid role - 3 days in office - 2 days WFH** - Be part of a forward-thinking team dedicated to financial excellence and innovation. - Opportunity to develop and enhance your skills in a supportive and dynamic environment. - Career growth and professional development...

  • Technical Analyst

    7 days ago

    Parramatta, Australia Link Group Full time

    **Overview** Working as an integral part of the Technical Analyst team, you will provide analysis of business requirements to produce Functional Specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Development and Test team members throughout the System Development...

  • Data Analyst

    4 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $61 - $68 p/h + Super - 6 Month Contract - Parramatta / WFH **Data Analyst |6 Month Contract |Up to $75.48 p/h inc. Super** - $61 - $68 p/h + Super - 6 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • Ict Systems Analyst

    3 weeks ago

    Parramatta, Australia ARKA Consulting Services pty ltd Full time

    **ARKA CONSULTING SERVICES PTY LTD** ARKA CONSULTING SERVICES PTY LTD, a leading provider of P&C Insurance Solutions and Guidewire products, is seeking talented ICT System Analyst with expertise in the Guidewire Platform. Our team of skilled professionals plays a vital role in driving the success of our clients' development and integration projects. We are...

  • Service Desk Analyst Parramatta

    3 weeks ago

    Parramatta, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia and CablePrice New Zealand. We are a global brand providing a variety of machinery and commercial vehicles for customers in New Zealand and Australia to the Construction, Mining, Forestry and Transport industries. At the...

  • BI Reporting Analyst

    4 weeks ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Parramatta **Salary** Negotiable **Job Type** Full Time **Ref** BBBH96162_1669174615 **Contact** Priya Gabriel **Posted** about 4 hours ago **BI Reporting Analyst** **Hybrid** **12 Months Contract** **$900 p/day + Super** Talent International is working in partnership with a large government organisation to...

  • Service Desk Support Analyst

    3 weeks ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Parramatta **Salary** AU$25 - AU$30.95 per hour **Job Type** Full Time **Ref** BBBH98607_1676342097 **Contact** Anna Au **Posted** about 6 hours ago **Service Desk Support** **Parramatta** **12 Months Contract** Talent International is working in partnership with a large government organisation to assist in...

  • Strategy Analyst Edu

    4 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $800 - $950 P/D + Super - 12 Month Contract - Parramatta / hybrid **Strategy Analyst | 12 Month Contract | up to $ 1049.75 P/D Incl Super** - $800 - $950 P/D + Super - 12 Month Contract - Parramatta / hybrid **About the Company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within...

  • Intelligence Analyst

    4 weeks ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 3/4**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a...

Service Support Analyst

4 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69499**Service Support Analyst**
- Location Parramatta CBD with access to hybrid work arrangements
- 1 x Temporary Full-time role (35 hours per week) and 1 x temporary Part-time role (21 hours per week) for a period of up to six months with the possibility of extension.
- Salary from $93,295 to $102,941 pa. + super and annual leave loading
- Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

**Your role**

The Service Support Analyst plays a crucial role in maintaining Department of Communities & Justice (DCJ) Records Management system, Content Manager (also known as TRIM). They are responsible for ensuring the accurate, efficient, and secure management of records and information throughout the agency, in compliance with relevant policies, procedures, and legislation.

**What you’ll do**
- Manage the administration, configuration, and maintenance of the OpenText Content Manager (TRIM) system to ensure peak performance and data integrity.
- Provide user support by troubleshooting technical issues, resolving problems, and delivering training to maximize effective use of the system.
- Manage and maintain user access, security permissions, and system configurations in alignment with organizational standards and best practices.
- Coordinate with vendors and ICT support teams to implement system updates, patches, and enhancements, and offer feedback to refine TRIM's functionality.
- Develop and maintain comprehensive system documentation, including user guides, policies, procedures, and technical specifications.
- Continuously assess and recommend new features or improvements to enhance system performance and user experience.

**Key Challenges**
- Ensuring the TRIM system remains up-to-date, secure, and compliant with evolving regulations and technological advancements.
- Promoting a culture of effective records management across the agency, with staff at all levels understanding their responsibilities and the importance of maintaining accurate and accessible records.
- Balancing the need for efficient access to information with the requirements for privacy, security, and compliance

**What we’re looking for**
- Qualifications and/or equivalent experience in a relevant area such as project management, Records Management and operations support.
- Working with children check clearance
- A good understanding of the NSW State records Act 1998

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Please describe your knowledge, skills and experience in managing Electronic Document and Records Management Systems (EDRMS) including how you ensure information security?
- Describe a time when you’ve had to introduce a new piece of software or a new information management process to a non-technical user audience. What were the important things you needed to consider? How did you optimise the uptake of the new process and how did you measure your success?

**Applications close **Tuesday 24th September at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.