Scheduler Coordinator
3 weeks ago
True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized Scheduler ( Hybrid, Mostly WFH)
**About You**:
Working on a fixed roster, with hours Monday to Friday, 9am-4pm. The role will be responsible for providing effective and efficient administrative support and assistance to our clinical and management team and will be scheduling direct-care staff to meet our clients’ needs.
This role is complex and fast paced giving you the opportunity to stretch your rostering skills and analytical thinking
**Responsibilities**
- Scheduling client visits to staff with the appropriate skills in the appropriate areas, minimising staff travel and non-direct tasks.
- Receive calls in relation to care recipient/external providers queries and ensure these are responded to in a timely manner.
- Respond to calls appropriately within an administrative capacity.
- Works with roster coordinator to ensure resources meet client demand.
- Liaise with staff with regards to schedule changes**.**
**To be successful in this role you will have**:
- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience
**Mandatory Qualifications for this role**:
- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check
**Job Type**: Casual
Pay: $40.00 - $43.00 per hour
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplementary Pay:
- Penalty rates
- Performance bonus
Ability to commute/relocate:
- Caroline Springs, VIC: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)
Work Location: In person
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