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Call Center Representative
3 months ago
**About the position**
**Customer Service - Inbound Team **where delivering exceptional service is a passion and a natural part of who you are. It's in your DNA We want people who have an excellent personality, empathy and strong work ethic.
Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.
You will answer inbound calls and assist with general banking enquiries from existing customers. This can range from credit cards, transaction/savings accounts, and online banking.
These can include:
- Providing customer account balances
- Replacing debit and credit cards
- Closing credit card accounts
- Updating personal information
- Resetting online banking passwords and reactivating SMS protect
- Investigating unusual transactions and loading disputes if necessary
- Triaging fraud enquiries
- Load complaints and capture customer feedback
- Providing customers accurate information
- Following strict identification guidelines
There are no sales or up selling/cross-selling involved in this role.
**About YOU**
- Call centre experience is a PLUS but not essential
- Customer service experience in any industry
- Demonstrates resilience to work in a fast paced environment and cope with tough conversations
- Reliable, honest and trustworthy
- Willingness to learn complex systems
- Must know your way around a computer
- Be a team player - Be excited to join our Sitel family
**About us**
As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
Sykes is now part of the Sitel Group. Sitel Group® partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers.
**All applicants must have full working rights in Australia and undergo full background screening.**
**Call Center Representative**
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