Installations Manager Anz

3 months ago

Sydney, Australia Teletrac Navman Full time

**Key Responsibilities**:

- **Team Management**:
Lead and manage a high-performing team of installation technicians, providing mentorship and training. Conduct performance evaluations, ensure adherence to safety standards, and maintain company guidelines.
- **Quality Assurance**:
Manage an installer accreditation program, including training, accreditation, and auditing processes. Monitor installation quality, ensuring compliance with company standards and client specifications, and implement improvements as needed.
- **Work Instruction Creation**:
Develop and update detailed installation procedures and work instructions. Ensure all technicians are trained and adhere to these guidelines.
- **Technical Expertise**:
Act as the primary technical resource for telematics systems, troubleshooting complex issues and offering advanced technical support to the installation team and clients.
- **Client Interaction**:
Collaborate with clients to understand requirements and address concerns regarding installations, ensuring a high level of client satisfaction.
- **Project Management**:
Collaborate with internal teams for technical consultation and resource planning on installation projects as necessary.
- **Reporting and Documentation**:
Maintain detailed records of installation activities, technician performance, and quality checks. Generate reports for management review.
- **Experience**:

- Minimum of 5 years of experience in telematics or vehicle electronics installations, with at least 2 years managing teams.
- **Technical Skills**:

- Strong understanding of telematics systems and vehicle electronics, including both hardware and software components.
- Proficiency in diagnosing and resolving complex technical issues.
- **Key Skills and Competencies**:

- Ability to work autonomously while taking ownership of outcomes.
- Ability to collaborate with a diverse array of stakeholders and build strong working relationships.
- Excellent written and verbal communication skills, with strong presentation and public speaking abilities.
- Strong leadership, team management, and problem-solving skills, with a keen attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Willingness to travel across Australia and New Zealand to meet customer needs.

**Additional Skills**:

- Passionate about customer service and capable of managing multiple stakeholders.
- Comfortable challenging others constructively in a non-confrontational way to achieve successful results.

**Note**: This position requires flexibility in travel between Australia and New Zealand to meet client and business needs.
Must hold Australian citizenship due to business and legal requirements for this role.

LI-AK2 #HYBRID

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. We track, measure and optimise vehicles, equipment and light assets to revolutionize your business with fleet management software.

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