Counselling & Mediation Intake/administration Worker

2 weeks ago

Newcastle, Australia Uniting Full time

**About the Opportunity**

**_ This is a permanent part-time opportunity, working 7 days/ fortnight where you will be based in Newcastle_**
- **_Availability to work Fridays is required and other working days can be negotiated_**

We are currently seeking a motivated and experienced Intake and Administration officer. This is a combined role where you will be the first intake point for families accessing the service, while also providing administrative support to the **Counselling and Mediation **centre to ensure the smooth delivery of services and clinical programs based in Newcastle.

In this role you will be the first contact for individuals and families from diverse backgrounds accessing our services. Therefore, the ability to respond appropriately, both empathetically and with firmness when required is essential. This dual role requires a highly organised induvial who can work well independently while responding to the conflicting priorities of the job.

**Key Responsibilities**
- Provide intake, assessment, screening and referral for Counselling and Mediation clients and referring organisations.
- Conduct intake interviews with clients via the telephone.
- Provide clients with information regarding services and fee schedule.
- Maintain a centralised up to date record of all client details for open cases.
- Liaise with staff around the coordination of client appointments and maintenance of the centres electronic diary

**What you need to succeed**
- Proven organisational skills and the ability to multi-task with attention to detail, accuracy and deadlines.
- Ability to work autonomously and as part of a team.
- Highly competent in using IT programs in navigating intake and administrative systems.
- Excellent telephone and inter-personal manner.
- Ability to relate to clients and their families from diverse cultural and socio-economic backgrounds
- Ability to manage individuals in crisis or distress
- Willingness to work with clients where issues of domestic violence and/or child protection are present.
- Demonstrated ability to implement and maintain administration systems

Closing date**:11:55pm Sunday 11th February 2024

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