Intake Coordinator

3 weeks ago

Newcastle, Australia LifeFlight Full time

We're in search of a committed individual to join us as an Intake Coordinator.

This role is pivotal in linking individuals with our disability and allied health services. 

Your expertise in customer service and community (or healthcare) services will be key in enhancing accessibility and nurturing positive experiences for participants and stakeholders.

This role will be based at our head office in Wallsend.

This is a permanent part-time position (16-20 hours per week across 4-5 days), with a view to full-time pending organisational growth. 

Your New Employer
Established in 2019, Sublime Care began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease. Today, we employ 100+ employees across the Hunter and Western Sydney regions, who provide person-centred support services to over 100 participants in the following disciplines:

  • Community Care
  • Accommodation – SIL, SDA and ILO
  • Support Coordination, and
  • Allied Health.

Your New Role

  • Support the assessment and intake of new clients, including coordination and review of client documentation.
  • Efficiently handle intake and referral processes for disability care and allied health clients.
  • Provide prompt responses to client and stakeholder inquiries.
  • Manage documentation and administrative tasks associated with client onboarding.
  • Effectively manage time and priorities.
  • Collaborate with Service Managers and Team Leaders to support timely client onboarding and completion of necessary documentation.
  • Assist with community activities to engage clients and stakeholders.

Your Skills and Experience

  • Experience working within the NDIS environment.
  • Experience working within the healthcare setting (highly regarded). 
  • Friendly and compassionate customer service skills.
  • Strong proficiency in organisational and computer skills.
  • Ability to effectively manage multiple tasks concurrently.
  • Positive attitude with a flexible approach.
  • Excellent written and verbal communication abilities.
  • Capability to work both independently and collaboratively.
  • Ability to cultivate effective working relationships across the organisation.

To work with Sublime Care you will need to provide evidence of the following:

  • Australian Working Rights
  • NDIS Worker Screening Check
  • Working with Children Check
  • Full Driver Licence, and 
  • COVID-19 Vaccination (minimum two doses). 

Your Benefits

  • Part-time hours to support a genuine work-life balance
  • Training and development opportunities
  • Annual pay rate review 
  • Supportive and qualified management team
  • Team building activities, lunches and celebrations
  • Access to free EAP services. 

Your Application

We will be reviewing applications and interviewing suitable candidates quickly. To avoid missing out apply now by submitting your updated resume and a cover letter outlining your skills and experience. 

If you would like more information, please phone 49112380 option 4 for a confidential discussion or email jobs@sublimecare.com.au.

Sublime Care is an Equal Employment Opportunity (EEO) employer. We encourage applications from ALL candidates who are suitably qualified and experienced. 

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