Recovery Pathways Specialist

7 days ago

Newcastle, Australia EML Group Full time

Recovery Pathways Specialist

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Newcastle**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This role will provide high quality support and intervention to workers and employers who have lodged psychological injury claims caused by alleged bullying and harassment. This role will work closely with the case manager for the first 14 weeks of the claim; supporting the worker with mediation between with their employer and access suitable treatment to facilitate sustainable return to work outcomes.

This will be a **full time, contract ending December 2025** position based in the **Newcastle, **with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Proactively resolve workplace conflict related to psychological claims caused by alleged bullying and harassment through mediation and effective communication with workers and employers
- Facilitate early access to treatment and other required service providers promote faster recovery, resolution of workplace conflict and return to work
- Develop and action early intervention plans focused on achieving key objectives on the claim including timely and sustainable return to work
- Collaborate effectively with Case Managers, Technical and Injury Management Specialists, and Team Leaders to support claims management

**ABOUT YOU**
- Experience or qualifications in mediation, facilitated workplace discussions or conflict resolution
- Ability to identify and resolve problems by taking action consistent with using information and evidence gathered from different sources
- Strong interpersonal and communication skills across a range of communication mediums
- Ability to build productive relationships and meet stakeholder needs

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR1603

  • Recovery Pathways Specialist

    4 weeks ago

    Newcastle, Australia EML Group Full time

    Recovery Pathways Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Recovery Pathways Specialist

    1 week ago

    Newcastle, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Recovery Pathways Specialist

    4 weeks ago

    Newcastle, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Mental Health Recovery Worker

    2 weeks ago

    Newcastle, Australia Wellways Full time

    Fulltime opportunity based at Newcastle - $36.00 - $38.60 per hour - SCHADS Level 3B (based on experience and qualifications) +Super + Leave loading + salary packaging benefits up to $15,899 per annum - Join us in supporting individuals to live a fulfilling and meaningful life in their own community! **Wellways is committed to reconciliation, lived...

  • Mental Health Recovery Worker

    2 weeks ago

    Newcastle, Australia Wellways Full time

    Fulltime opportunity based at Newcastle - $36.00 - $38.60 per hour - SCHADS Schedule B NSW - Level 3 based on experience and qualifications + 11% Super + Leave loading + salary packaging benefits up to $15,899 per annum - Join us in supporting individuals to live a fulfilling and meaningful life in their own community! **Wellways is committed to...

  • Mental Health Recovery Worker

    2 weeks ago

    Newcastle, New South Wales, Australia Wellways Full time

    Fulltime opportunity based at Newcastle- $ $38.60 per hour SCHADS Level 3B (based on experience and qualifications) +Super + Leave loading + salary packaging benefits up to $15,899 per annum Join us in supporting individuals to live a fulfilling and meaningful life in their own communityWellways is committed to reconciliation, lived experience and...

  • Trainee Case Manager

    3 weeks ago

    Newcastle, Australia HAYLO People Full time

    Move into the industry that is focused on helping others and gain full training! - Use your nursing, customer service, healthcare skills to retrain in a new field! - $70,000 - $75,000 + Super + flexible working from home arrangements! Use your existing healthcare, nursing or medical customer service skills with your high levels of empathy to make a...

  • Injury Management

    4 weeks ago

    Newcastle, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Drive early intervention, recovery, rehabilitation and return to work objectives About the role Full-time permanent role responsible for employee injury management,...

  • Staff Specialist

    3 weeks ago

    Newcastle, Australia Calvary Full time

    Staff Specialist - Gastroenterology Calvary Mater Newcastle Temporary Part Time - until 30 June 2025 Temporary Part Time - until 30 June 2025 (28 hours per week). **Classification**: Staff Specialist Level 1 (Level election is optional) **Remuneration**: $262,376 - $323,777 p.a. dependent on years of experience, plus superannuation, salary packaging. This...

  • Specialist Mental Health Clinician

    2 weeks ago

    Newcastle, Australia Hunter New England Local Health District Full time

    **Remuneration**: $70,049.73 - $128,653 + Superannuation + Salary Packaging **Employment Type**: Permanent Full Time, Permanent Part Time, and Temporary opportunities available! **Position Classification**:Occupational Therapy, Psychology, Nursing, Social Work, Counsellor Degree in Bachelor of Health Science Mental health **Requisition ID**:...

  • Customer Program Specialist

    4 weeks ago

    Newcastle, Australia QBE Insurance Group Limited Full time

    Customer Program Specialist **Primary Details** Time Type: Full time Worker Type: Employee Manage projects end to end from scoping to embedding using QBE methodologies and processes. responsible for supporting QBE teams to deliver positive experiences for internal and external customers and support the recovery of a person injured in the...

  • Staff Specialist

    2 weeks ago

    Newcastle, Australia Calvary Full time

    #522517 Staff Specialist Department of Surgery Calvary Mater Hospital Permanent Part-Time Position x 1 Permanent Part-Time (20 hours per week). **Classification**: Staff Specialist Level 1 - Level 5 (Level election optional). **Remuneration**: In accordance with the NSW Health Staff Specialist Private Practice Remuneration. Level 1 range from $262,376 -...

  • Staff Specialist

    1 week ago

    Newcastle, Australia Calvary Full time

    #520441 Staff Specialist Department of Haematology Calvary Mater Hospital Permanent Part-Time Positions x 2 Permanent Part-Time (20 hours per week). **Classification**: Staff Specialist Level 1 - Level 5 (Level election optional). **Remuneration**: In accordance with the NSW Health Staff Specialist Private Practice Remuneration. Level 1 range from...

  • Case Management Specialist

    2 months ago

    Newcastle, Australia EML Full time

    **Case Management Specialist**: NSW - Newcastle Workers Compensation Full Time **THE OPPORTUNITY** As part of our diverse team based in **Newcastle**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Use your customer service experience in a new...

  • Staff Specialist

    4 weeks ago

    Newcastle, Australia Calvary Full time

    #505798 Staff Specialist Gastroenterology and General Medicine Calvary Mater Newcastle Onsite parking Our facility has gender neutral parental leave that is competitive and provides employee with 16 weeks of paid leave Generous salary packaging benefits, ongoing professional development and supportive team environment **Classification**: Staff Specialist...

  • Customer Program Specialist

    4 days ago

    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Manage projects end to end from scoping to embedding using QBE methodologies and processes. responsible for supporting QBE teams to deliver positive experiences for internal and external customers and support the recovery of a person injured in the workplace. Customer Program Specialist -...

  • Piawe Specialist

    2 weeks ago

    Newcastle, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **PIAWE Specialist** - Permanent, hybrid role either Parramatta or Newcastle - Matched super contributions. - Insurance and retail discounts from Day 1 **The opportunity** Define team workflow and overall business performance with your technical expertise in PIAWE and workers...

  • Piawe Specialist

    2 weeks ago

    Newcastle, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **PIAWE Specialist** - Permanent, hybrid role either Parramatta or Newcastle - Matched super contributions. - Insurance and retail discounts from Day 1 **The opportunity** Define team workflow and overall business performance with your technical expertise in PIAWE and workers...

  • Injury Management Specialist

    2 weeks ago

    Newcastle, Australia QBE Insurance Group Limited Full time

    Injury Management Specialist **Primary Details** Time Type: Full time Worker Type: Employee **Injury Management Specialist** **The Opportunity** Provide specialist advise and promote injury management strategies that are focused on early injury recovery and durable return to work. **Your new role** It's an exciting time to be joining QBE's Managed...

  • Piawe Specialist

    2 weeks ago

    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee PIAWE Specialist - Permanent, hybrid role either Parramatta or Newcastle - Matched super contributions. - Insurance and retail discounts from Day 1 The opportunity Define team workflow and overall business performance with your technical expertise in PIAWE and workers compensation. Your new...