Intake Coordinator

6 months ago

Newcastle, Australia Sublime Care Full time

We're in search of a committed individual to join us as an Intake Coordinator.

This role is pivotal in linking individuals with our disability and allied health services.

**Your expertise in customer service and community (or healthcare) services will be key in enhancing accessibility and nurturing positive experiences for participants and stakeholders.**

**This role will be based at our head office in Wallsend.**

**This is a permanent part-time position (16-20 hours per week across 4-5 days), with a view to full-time pending organisational growth.**

**Your New Employer**
Established in 2019, Sublime Care began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease. Today, we employ 100+ employees across the Hunter and Western Sydney regions, who provide person-centred support services to over 100 participants in the following disciplines:

- Community Care
- Accommodation - SIL, SDA and ILO
- Support Coordination, and
- Allied Health.

**Your New Role**
- Support the assessment and intake of new clients, including coordination and review of client documentation.
- Efficiently handle intake and referral processes for disability care and allied health clients.
- Provide prompt responses to client and stakeholder inquiries.
- Manage documentation and administrative tasks associated with client onboarding.
- Effectively manage time and priorities.
- Collaborate with Service Managers and Team Leaders to support timely client onboarding and completion of necessary documentation.
- Assist with community activities to engage clients and stakeholders.

**Your Skills and Experience**
- Experience working within the NDIS environment.
- Experience working within the healthcare setting (highly regarded).
- Friendly and compassionate customer service skills.
- Strong proficiency in organisational and computer skills.
- Ability to effectively manage multiple tasks concurrently.
- Positive attitude with a flexible approach.
- Excellent written and verbal communication abilities.
- Capability to work both independently and collaboratively.
- Ability to cultivate effective working relationships across the organisation.

To work with Sublime Care you will need to provide evidence of the following:

- Australian Working Rights
- NDIS Worker Screening Check
- Working with Children Check
- Full Driver Licence, and
- COVID-19 Vaccination (minimum two doses).

**Your Benefits**
- Part-time hours to support a genuine work-life balance
- Training and development opportunities
- Annual pay rate review
- Supportive and qualified management team
- Team building activities, lunches and celebrations
- Access to free EAP services.

**Your Application

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