IT Support Associate

4 weeks ago

Sydney, Australia Altman Solon Australia Pty. Ltd Full time

Altman Solon is a 600-person strategy consulting group that focuses exclusively on the telecommunications, media and technology (TMT) related sectors. As the largest global TMT strategy firm, we assist clients in fast, high-impact, confident decision making. We enable clients to seize new opportunities, improve performance, and increase shareholder value within complex and converging industries.

**Responsibilities**
- Provide level 1 & level 2 support to all PC & MAC users
- Ensure smooth on-boarding and off-boarding of end-users
- Corporate setup and administration (Active Directory & Various Office 365 Services)
- Facilitate repair process for IT Hardware onsite
- Perform PC build and software installations
- Maintain IT Infrastructure system and monitoring of server, IT inventory and system health
- Ensure that all IT Operations operate smoothly and mínimal downtime
- Support Project implementations, as when required
- Maintain proper IT documentation
- Provide day to day incident/request, technical issues on hardware, software and network

**Requirements**:

- At least 1-2 years of professional experience in IT, ideally in an international environment
- Experience with Windows 10 operating system
- Experience working with ticketing system/helpdesk
- Experience with Office 365 Admin Portal and Active Directory user provisioning support
- Maintain healthy up to date IT assets and inventory
- Service and Maintain IT hardware and services onsite ensuring high availability uptime
- Hyper V knowledge is advantageous
- Basic knowledge of network topics
- Fluent in English
- Strong communication skills
- Confident and friendly appearance combined with a high service readiness
- Good in communication ability as well as implementing new state of IT technologies
- High reliability and discretion
- Experience in Windows Server, GPO, Hyper-V and Azure Cloud is a plus

We believe that diversity, equity, and inclusion are key principles for the successful operation of any business, and especially ours. We are committed to ensuring that all employees, at all levels, feel supported, feel a sense of belonging, and are equally invested in the success of our shared work. This starts with ensuring that we draw the most talented people from all backgrounds. If your access to educational or extracurricular opportunities has been impacted by factors you would like to make us aware of, please include this information in your cover letter.

Altman Solon is an Equal Opportunity Employer and E-Verify user. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

**Experience**:

- IT: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in 183-185 Clarence Street Sydney N, SW 2000

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