Associate Account Manager

4 weeks ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- Flexibility to work in the way that brings out the best in you
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more
- Discounted IT hardware and software products

**The Role**
As a result of our continued growth, we are looking for an associate Account Manager to join our team in either Sydney or Newcastle. As an Account Manager, you will find yourself managing a portfolio of customers across the entire Brennan IT solution stack, ensuring they receive a seamless experience at every interaction. This role is suitable for people with some sales experience but is still relatively new to account management.

The role will have two primary responsibilities; driving the customer experience to ensure patch retention and growth to meet set targets.

**Key Responsibilities**:

- Meeting with our customers and looking for new business and cross selling opportunities.
- Develop deep understanding of customer’s business including orchestration of strategic business planning, roadmaps
and workshops on how technology can help address their business requirements.
- Developing customer intelligence and customer relationships to support retention and growth. Ensuring that our all
customer contracts are renewed on time.
- Act as the main customer facing resource for a defined portfolio of customers - including responding to customer requests
for information, developing and planning solution presentations and demonstrations, technical/product guidance in
meetings etc.
- Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with
other organized marketing activities.
- Collaborate with all Practices and Vendors to ensure full knowledge of services and products, this will include attending
training courses when required.
- Driving future technology roadmaps for the customer.
- Preparation of proposals, contracts and tender responses.
- Bid management, interaction with Presales, Service Delivery and management to design solutions for our customers

**What skills and experience you bring**:

- Minimum 1-2 years sales experience (ICT experience preferred)
- A successful track record of achieving sales revenue targets
- Proven ability to manage large, complex whole of business IT and Telecommunications solutions.
- Consultative sales experience and approach
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated ability to manage the sales process and pipeline
- Demonstrated skills in negotiation, organisation, and time management
- Strategic thinking with get-up-and-go attitude

**Desirable**
- Prior experience within an outsourced service delivery environment
- Project management exposure
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

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