Customer Liaison Coordinator

3 months ago

Melbourne, Australia Metricon Full time

**Love Where We Work**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

This is a highly rewarding but challenging role located in Mount Waverley within the busy Victorian Metro Building Support Team as the point of Contact for customer queries and issue resolution.

Reporting to the Building Support Manager, your responsibilities will include:

- A point of Contact for customer queries and issue resolution
- Management of customer issues and queries
- Manage and follow escalation and other key business processes
- Liaise with internal and external stakeholders to manage customer issues and queries; and
- Assistance in the preparation and management of legal matters pertaining to Customer raised issues including attendance and presentation of matters before Domestic Building Dispute Resolution Victoria and Victorian Civil and Administrative Tribunal (VCAT).

Metricon will offer you:

- Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley
- No Two Days Are the Same in this role
- Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Clickhome Database training through your Team Leader
- Be supported by a Management Team that has a Culture Where You Matter
- No two days are the same and no two customers are the same you work with so learn each and everyday on the job
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Previous experience in Customer Management, complaint handling/issue resolution (preferable)
- Residential Construction Industry / Product knowledge (preferable)
- Understanding of Metricon processes and strategic pillars (preferable)
- High level customer service / experience skills
- Computer literacy skills - (Internet Explorer and Microsoft Office); and
- Understanding of Sales / Operations / Building processes.

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