Customer Liaison Advisor

1 week ago

Melbourne, Australia Percepta Full time

Customer Liaison Advisor
AU-VIC-Melbourne

**Description**:** Customer Liaison Advisor**

At Percepta, we bring first-class service across each market we support. As a **Customer Liaison Advisor **in **Campbellfield, Australia**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

**What You’ll Be Doing**
- The Consumer Marketing Consultant (CMC) is the Subject Matter Expert (SME) for all customer inquiries/questions regarding the automotive purchase of Automotive Client vehicles. The goal of a CMC is to enhance the customer experience and increase Client Brand Loyalty and Recognition by proactively promoting Ford products and services from pre-sales through purchase.
- The CMC will provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer). Throughout the sales process, support may include troubleshooting technical difficulties in the eCommerce process, providing product comparisons or other sales / marketing information, answering questions related to dealership information, brochure fulfillment, test drive appointment scheduling, incentive certificate verification, vehicle information, and updating opt out/privacy preferences (including, not limited to, Subscription and BEV inquiries).

**During a Typical Day, You’ll**
- Explain services and special promotions to customers, including support locating vehicles while adhering to all guidelines and regulations
- Document every customer interaction, including follow-up requirements and resolutions or outcomes
- Required to meet specified targets related to program metrics, as set by Operations Management
- Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors
- Assist customers experiencing technical issues related to Battery Electric Vehicles (BEV), support which may require use of escalation resources/processes in order to resolve issues and concerns relating to charging, navigation, and subscription matters
- Provide feedback/recommendations to management concerning possible problems or areas of improvement
- Strive to achieve ‘world-class’ customer service with each consumer (World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase)
- Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries
- Knowledge, understanding, and compliance with Percepta policies and procedures

**What You Bring to the Role**
- High School Diploma or equivalent required
- Preferred - tertiary qualification or relative, legal studies, consideration given if working toward studies in law or relative legal studies.
- 2 years of experience in a customer service role or legal administration role either in a Customer Relations Contact Centre, Law firm, or PR/Sales field.
- Communicates both verbally and in written correspondence to an above average standard
- Proven experience in bespoke customer and business correspondence
- Knowledge of the automotive industry desirable

**What You Can Expect**
- Annual Salary of A$70,000 + 11% Super
- Professional development assistance
- Employee mentoring program
- Referral program
- Maternity leave
- Parental leave
- Other

**A Bit More About Your Role**
- Strong Active Listening skills, accompanied with ability to deliver effective probing questions
- Demonstrated interpersonal skills along with excellent written, and oral communication skills including the capability to influence
- Ability to work in a team fostered environment
- Genuine desire for interacting and building relationships
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule

**About Percepta **Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:
**Culture of Service** - to be treated like you are the customer from day one

**Teamwork**- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

**Respect**- a team that is accountable, dependable and gives you their full attention

**Proactive**- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

**Career** **Growth** - lots of learning opportunities for aspiring minds

**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun

**Competitive Compensation** - we take care of family, which is why we offer more than

  • Local Content Creator

    2 months ago

    Melbourne, Australia Resident Advisor Full time

    Resident Advisor is the world’s foremost platform for discovering electronic music, artists and events. Described by the NY Times as “the most influential electronic music site in the world”, every month RA reaches more than 5m people across its web, mobile and app properties. RA is looking for someone with a passion for electronic music culture and...

  • Local Content Creator

    1 day ago

    Melbourne, Australia Resident Advisor Full time

    Resident Advisor is the world’s foremost platform for discovering electronic music, artists and events. Described by the NY Times as “the most influential electronic music site in the world”, every month RA reaches more than 5m people across its web, mobile and app properties. RA is looking for someone with a passion for electronic music culture and...

  • Customer Advisor

    3 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner, VIC- South East region - **Customer Advisor superstar required Monday to Friday**: - **Make a genuine difference through the work you do**: - **Current role available in KEYSBOROUGH**: - **Coverage required for **Elsternwick/Middle...

  • Customer Advisors

    1 week ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Maribyrnong to Greensborough +**: **Job no**: VOLRCANSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **Permanent** Leave & Relief roles - all 5 days per week**: - **Northern Suburbs of Melbourne**: - **Recognised as a top 3 employer on the 2023...

  • Customer Advisor

    2 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisor - VIC -Eastern suburbs Melbourne**: **Job no**: VOLRCAELAM23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **East**ern suburbs Leave & Relief role**: - **All 5 days per week - Monday to Friday**: - **Make a genuine difference through the work you do**: -...

  • Customer Advisors

    4 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Western Suburbs**: **Job no**: VOLRCAWSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner **Multiple positions across the Western suburbs of Melbourne - **ALL roles are 5 days per week** - Be supported to grow your career at NAB - Make a genuine...

  • Medical Science Liaison

    1 week ago

    Melbourne, Victoria, Australia Healthcare Professionals Group Full time

    Benefits Ability to develop and manage an entire territory within the Medical Science Liaison space (VIC)Highly lucrative remuneration package including bonus and car allowance Well established national strategic Medical Science Liaison team, well supported directly by several Medical Advisors About the company Globally renowned for their devotion to...

  • Medical Science Liaison

    1 week ago

    Melbourne, Victoria, Australia Healthcare Professionals Group Full time

    BenefitsAbility to develop and manage an entire territory within the Medical Science Liaison space (VIC)Highly lucrative remuneration package including bonus and car allowanceWell established national strategic Medical Science Liaison team, well supported directly by several Medical AdvisorsAbout the companyGlobally renowned for their devotion to innovation...

  • Customer Service Liaison

    2 months ago

    Melbourne, Australia Rinnai Australia Full time

    **Are you solutions oriented and driven to create positive customer experiences?**: - **Would you like to work for a market leading company with a globally recognised brand name?**: - ** Do you seek part time hours and an employer who offers hybrid working arrangements?** Welcome to **Rinnai Australia.** A market leader in hot water, heating, cooling and...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner, VIC- South East region- Customer Advisor superstar required Monday to Friday:Make a genuine difference through the work you do:- Current role available in KEYSBOROUGH:Coverage required for Elsternwick/Middle Brighton/Malvern/Chadstone/Oakleigh/Bentleigh**It's more than a career...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia National Australia Bank Full time

    Customer Advisor -Eastern suburbs Melbourne - Mon-FriCustomer Advisor -Eastern suburbs Melbourne - Mon-FriJob no: VOLRCAELAM23Business unit: Personal BankingWork type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner- Box Hill/Doncaster Leave & Relief role:All 5 days per week Monday to Friday:- Make a genuine difference through the work...

  • Customer Advisor

    2 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne inner - **Lilydale and surrounds**: - **4 days per week. Monday, Wednesday, Thursday and Friday**: - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Customer Advisors

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Customer Advisors - VIC - Maribyrnong to Greensborough +:Job no: VOLRCANSVIC23Business unit: Personal BankingWork type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner- Permanent Leave & Relief roles - all 5 days per week**:- Northern Suburbs of Melbourne:- Recognised as a top 3 employer on the 2023 LinkedIn Top Companies list to grow...

  • Customer Advisors

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Customer Advisors - VIC - Western Suburbs:Job no: VOLRCAWSVIC23Business unit: Personal BankingWork type: Permanent Full time, Permanent Part timeRegion: VIC- Melbourne inner**Multiple positions across the Western suburbs of Melbourne- ALL roles are 5 days per week Be supported to grow your career at NAB Make a genuine difference through the work you do...

  • Community Liaison Advisor, Funds in Court, Supreme

    3 weeks ago

    Melbourne, Australia Supreme Court Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Supreme Court **Salary**: $105,479 - $127,621 Occupation: Community Services Reference: VG/C00074 - Design and manage the engagement and consultation mechanisms required to ensure relevant client experience informs service and communication improvement. - Perform the Secretariat duties for the...

  • Community Liaison Advisor, Funds in Court, Supreme

    3 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About the role The Community Liaison Advisor is responsible for enabling external expert service provider engagement, diverse client experiences and carer perspectives to inform the strategic improvements being driven by Funds in Court. Reporting to the Client Services Manager, the role will manage and facilitate feedback and co-design in respect of Funds in...

  • Customer Service Liaison

    1 week ago

    Melbourne, Victoria, Australia Rinnai Australia Full time

    Are you solutions oriented and driven to create positive customer experiences?:Would you like to work for a market leading company with a globally recognised brand name?:- Do you seek part time hours and an employer who offers hybrid working arrangements?Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Part timeRegion: VIC- Melbourne inner- Lilydale and surrounds:- 4 days per week.Monday, Wednesday, Thursday and Friday:- Be supported to grow your career at NAB:Make a genuine difference through the work you doIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is...

  • Customer Advisor

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Part timeLocation: VIC- Melbourne inner, VIC- North East region- Be supported to grow your career at NAB:Be rewarded and recognised for the value you bring:- Work in a collaborative and inclusive team environmentIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job...

  • Medical Science Liaison

    1 month ago

    Melbourne, Australia Healthcare Professionals Group Full time

    BenefitsAbility to develop and manage an entire territory within the Medical Science Liaison space (VIC)Highly lucrative remuneration package including bonus and car allowanceWell established national strategic Medical Science Liaison team, well supported directly by several Medical AdvisorsAbout the companyGlobally renowned for their devotion to innovation...