Customer Service Specialist
3 weeks ago
**REQ200265 Customer Service Specialist (Merchant Fulfilment)**
Business Banking Operations is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support Business, Private and Institutional Banking colleagues in delivering exceptional service to a wide-range of customers including: small businesses, franchises and large-scale corporate customers.
We have an exciting opportunity for anyone interested in Commercial Lending to join our Commercial Lending Maintenance team, as a Customer Service Specialist.
**The Role**
As a Customer Service Specialist, you will be responsible for supporting internal stakeholders, including Front-line Bankers and Product Managers with enquiries relating to our commercial business customers, meeting our operational objectives and deadlines, whilst maintaining strong customer communication.
**Other responsibilities include**
- Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues;
- Identifying opportunities to improve the processes within your team or work area;
- Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues;
- Contributing to and/or completing reconciliations;
- Completing general administrative duties as required; and
- Practising prudent risk management by identifying and responding to business risks.
**About you**
**_You will also have _**
- Demonstrated knowledge and experience of the home lending/commercial lending process or any other complex product
- Strong customer service experience with the ability to build relationships with relevant internal stakeholders
- Strong work ethic with a team orientated outlook.
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Advertising End Date: 26/11/2023
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