Customer Service Representative

5 months ago

Balcatta, Australia Multi-Color Corporation Full time

**About the role**

Working with our Customer Service team you will be responsible for withholding a depth of knowledge of our products and customer’s and will manage our customer’s journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation.

An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Perth plant. This permanent full-time role will consist of 38 hours per week from Monday - Friday, 9am to 5pm.

Duties include:

- Provide excellent customer service throughout our customers journey here at MCC.
- Develop and remain committed to a thorough understanding of MCC’s products, services, policies, and processes to provide accurate and up-to-date information to customers.
- Completes non-compliance reports as required.
- Handle numerous orders simultaneously and follow their pathway to different situations.
- Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.

**About you**
- Intermediate proficiency personal computer skills using the windows operating system.
- Certificate III or higher in Administration, Customer Services, Sales or similar (not essential)
- Ideally you will have experience in customer service within the manufacturing industry.
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
- Excels in organisation & time management skills and is flexible & adaptable to changing workload.
- Familiarity with CRM software or other customer support tools (Radius preferred)
- Experience with automation engine (AE) platforms such as Esko & MultiArtTM (not essential)
- Full colour vision (no colour blindness).

**The benefits**
- Competitive remuneration
- Free onsite parking
- Health & wellness program
- Local & global career opportunities to development & build your brilliant career (encouraged & supported)
- Private health insurance discount
- To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service.
- Employee referral program, our employees are rewarded for helping us find great talent.
- Reward & recognition programs aligned to our values and with high performance.
- Regular social events encouraging a fun & friendly environment.
- Supportive & inclusive environment
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

**About MCC**

Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world’s most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. We employ 13,000+ dedicated people worldwide with business operations in 100+ plants in 29 Countries. Within Australia & New Zealand alone we operate 14 label producing operations with 1100+ employees including Kiwi Labels, Rapid Labels & MCC Verstraete Australia businesses.

**Diversity & Inclusion**

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

  • Customer Service Representative

    5 months ago

    Balcatta, Australia Multi-Color Corporation Full time

    **Essentials to be included** - **Title**: Customer Service Representative - **Dept**: Service - **Category/specialty**: Call Centre & Customer Service Customer Service - Call Centre (Seek) - **Location + model (hybrid/onsite/remote etc)**: XXX & Onsite - **Job type (permanent Full-time/ part-time OR, casual/ contract)**: xxx - **Salary/wage range (include...

  • Customer Service Representative

    4 days ago

    Balcatta, Western Australia Bunnings Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer experiences across our store.Key Responsibilities:Provide outstanding customer service to our customers, ensuring their...

  • Customer Service Representative

    5 months ago

    Balcatta, Australia Thermomix Full time

    **About Us** At Thermomix we like to think we do things differently - in fact, we’re really proud of that. We are a community and a family company fully committed to our purpose of creating something incredible together. It is our People First approach that has stood the test of time and guides everything we do. If you have a genuine passion for a...

  • Customer Service Representative

    3 weeks ago

    Balcatta, Western Australia Sodexo Full time

    Customer Service Representative - Facilities ManagementWe are seeking a confident and customer-focused individual to join our team as a Customer Service Representative - Facilities Management. This role will involve providing exceptional customer service and support to our clients, while also managing work requests and ensuring seamless operations.Key...

  • Customer Service Representative

    3 weeks ago

    Balcatta, Australia Sodexo Full time

    Job DescriptionDo you have a passion for customer service and an interest in facilities management? If so, we want you to join our team!   We are seeking a confident Customer Service Representative to join Sodexo’s Australian Command Centre working from our Regional Support Centre in Balcatta. This is a 3 month fixed term contract, with opportunity to...

  • Customer Service Representative

    5 months ago

    Balcatta, Australia Sodexo Full time

    Company Description **Do you have a passion for process and an interest in facilities management? If so, we want you to join our team!** **Job Description**: **Do you have a passion for process and an interest in facilities management? If so, we want you to join our team!** We are seeking a confident Customer Service Representative to join our Facilities...

  • Customer Service Representative

    3 weeks ago

    Balcatta, Western Australia Sodexo Full time

    Job Title: Customer Service Representative - Facilities Management ExpertJob Summary: We are seeking a confident Customer Service Representative to join Sodexo's Australian Command Centre working from our Regional Support Centre in Balcatta. This is a 3 month fixed term contract, with opportunity to extend, on a rotating roster, working alternating weeks of...

  • Customer Service Representative

    2 weeks ago

    Balcatta, Western Australia Sodexo Full time

    Job DescriptionWe are seeking a confident and customer-focused individual to join our team as a Customer Service Representative in our Australian Command Centre. This is a 3-month fixed-term contract, with the opportunity to extend, on a rotating roster, working alternating weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, between the hours of 5:00AM to...

  • Customer Service Representative

    3 weeks ago

    Balcatta, Western Australia Sodexo Full time

    Job DescriptionWe are seeking a confident Customer Service Representative to join Sodexo's Australian Command Centre working from our Regional Support Centre in Balcatta. This is a 3 month fixed term contract, with opportunity to extend, on a rotating roster, working alternating weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, between the hours of 5:00AM...

  • Customer Service Representative

    3 weeks ago

    Balcatta, Western Australia Sodexo Full time

    ### Job Description#### About the RoleWe are seeking a confident Customer Service Representative to join Sodexo's Australian Command Centre working from our Regional Support Centre in Balcatta. This is a 3 month fixed term contract, with opportunity to extend, on a rotating roster, working alternating weeks of 5 x 8-hour shifts and 4 x 10-hour shifts,...

  • Customer Service Representative

    5 months ago

    Balcatta, Australia GPC Asia Pacific Full time

    **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both challenging and rewarding. We have...

  • Customer Sales Representative

    1 day ago

    Balcatta, Western Australia Repco Full time

    Repco is a leading Australian and New Zealand brand in the automotive aftermarket, renowned for its quality, expertise, and knowledge.As a CUSTOMER SALES REPRESENTATIVE with Repco, you will be part of a passionate and caring team with a customer-centric culture. Your primary focus will be on providing genuine service, creating lasting impressions, and...

  • Customer Sales Representative

    1 month ago

    Balcatta, Western Australia Repco Full time

    About RepcoRepco is a leading brand in the Australian and New Zealand markets, recognized for its quality, expertise, and knowledge in the automotive aftermarket. Our team members are valued and appreciated, and we deliver careers and experiences that are both challenging and rewarding.Our TeamOur Customer Service and Sales Representatives are committed to...

  • Customer Service Representative

    5 months ago

    Balcatta, Australia Sodexo Full time

    **Job Description** Do you have a passion for providing great service and interacting with a diverse range of people in a call centre environment?** **Who are we looking for?** A people focused team player who thrives in a fast-paced environment handling high volumes of phone calls and lodging requests for our integrated teams to resolve on Site. You will...

  • Customer Service Representative

    1 week ago

    Balcatta, Western Australia Sodexo Full time

    About the RoleWe are seeking a Customer Service Representative to join our Australian Command Centre.This is a 3 month fixed term contract, with opportunity to extend, on a rotating roster, working alternating weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, between the hours of 5:00AM to 9:00PM, including every other weekend.Key ResponsibilitiesAnswering...

  • Customer Service Representative

    2 months ago

    Balcatta, Australia Sodexo Full time

    **Job Description** Do you have a passion for providing great service and interacting with a diverse range of people in a call centre environment?** **Who are we looking for?** Ideally you will have experience using multiple systems as you manage work requests, from receiving a service request to closing a work order. You will demonstrate exceptional...

  • Customer Care Representative

    5 months ago

    Balcatta, Australia ActronAir Full time

    **ActronAir is looking for a Customer Service superstar to join our WA Team** - ** Competitive Salary commensurate with experience**: - ** Fun, Supportive team environment**: - ** Career growth and Development opportunities** **ABOUT US...** ActronAir is a leading Australian manufacturer of Air-conditioning equipment supplying both residential and...

  • Customer Sales

    5 months ago

    Balcatta, Australia Repco Full time

    Iconic brand with over 400 stores across Australasia Passionate and caring team with a customer-centric culture Part of Genuine Parts Company, the global leader in automotive parts and accessories Driven by Passion for 100 Years Repco is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the...

  • Customer Service Manager

    1 week ago

    Balcatta, Australia Roof Force Full time

    **About the role** Roof Force is seeking an experienced and proactive Customer Service Manager to join our team in Balcatta, WA. In this full-time role, you will be responsible for overseeing the daily operations of our customer service department, ensuring exceptional service and support for our valued clients. You will manage and evaluate customer service...

  • Customer Service Agent

    5 months ago

    Balcatta, Australia Kennards Hire Full time

    Customer Service Agent Balcatta, WA - Largest family-owned equipment hire company in ANZ and still growing - Culture is our secret sauce-we care about our team mates & customers like family - Ongoing training & career development opportunities Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best....