Customer Service Consultant
3 weeks ago
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.
**Job Description**:
In this role, you will work alongside a small team to deliver world-class service to customers in an accurate & timely manner, with a strong focus on providing a fantastic customer experience.
We’re looking to take on multiple recruits to take our service to the next level. On a daily basis, you will be speaking with customers, account managers, warehouse managers, and business owners in a diverse and ever-changing role.
What you’ll be doing:
- Providing high-level customer service to both the general public and businesses-
- Placing orders, tracking orders, and handling exchanges and customer complaints- Liaising with internal departments to solve customer issues
What you need to know:
- Melbourne CBD - Hybrid mix of WFH and office after training- Full-time 12-month contract (with the opportunity to extend)- Monday - Friday on a rotating roster between 8am-8pm- 4 weeks paid training
Culture & Benefits:
- Represent a powerhouse in Australian workwear- Room for growth & development- Great reward and recognition programs- Defined pathways to leadership positions- Easy access to all forms of public transport- A fun and friendly “family” environment with regular RR events- A supportive working environment with great training & mentorship- A tight-knit & fun-loving team awaits you
What you’ll need:
- Be a clear and concise communicator both written & verbally- Tech savvy & not afraid to learn new systems- Great time management skills with a desire to work hard- Problem-solving skills along with an ability to multitask multiple enquiries- Previous customer service experience within a contact centre is desirable but not essential
WFH Requirements- Windows 10 PC and Monitor/Laptop with an i5 processor and 8GB of RAM or equivalent- Anti-virus installed and Windows defender switched- Reliable internet connection - no tethering or hotspot- Headset with a microphone.- NOTE: Apple Mac computers are not suitable due to system compatibility.
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