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Customer Service Representative
4 months ago
Customer Service Representative - Part time
- **You are** a hard worker who's driven to make a difference for our customer
- **We are a** diverse and inclusive team
- **Together we** can create brilliant customer experiences
**Do Work that Matters**
As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:
- Concierge and welcome calls
- Missed payments and early-intervention collections
- Simple customer service enquiries
**See Yourself in our Team**
We currently have Part time positions available to start in **April or May **2024**, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm, 25 hours per week. This is a hybrid position giving you the flexibility to work from home and the office.
**We're Interested in hearing from people who**
- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us
**Hours and training**
To be considered for this role you must have the following availability:
- Available to work 25 hours per week, split over 5 shifts (5 hours per shift).
- Available to work from the Melbourne office, once a fortnight.
- Training will commence with all new starters undergoing mandatory training for the first 4 weeks (15 hours per week). Please note, we cannot provide any time off during the training period.
- Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.
- There are opportunities to transition to permanent part-time positions. We have regular and progressive training to support your career with us.
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Advertising End Date: 25/03/2024
Job ID REQ204325
