Channel Insights Analyst

5 months ago

Melbourne, Australia Bupa Full time

**What’s your role?**

A critical member of the Channel Analytics team, the Channel Insights Analyst will leverage their natural curiosity and interest in business processes and analytics to help develop an understanding from our customer insights. This 12 month contract role involves developing and enabling the execution of the most critical performance insights across CCG, with a focus on improved customer experiences. More than just data and insights, you will be sociable and personable, with an ability to influence stakeholders to execute on your recommendations. By bringing together customer and business insights in a consultative approach, you will support the business in delivering transformational change.

**What will you bring?**

If some of the skills and experiences outlined below resonate with you, we’d love to hear from you
- Business relevant qualification (e.g. Data, Finance, Engineering, Science, Management, etc.)
- Proven ability to analyse data and present granular or technical data in an effective and reliable manner.
- Establishes good relationships to people at all levels as a trusted advisor, with an ability to engage and collaborate with stakeholders across the organisational structure.
- Focuses on customer needs and satisfaction, setting high standards for quality and quantity
- Strategic problem-solving, finding opportunities and implementation of new ideas.
- Power to influence based on clearly articulated recommendations and concisely represented data that drives stakeholder expectations to the point of decision-making
- Manages time effectively to meet deadlines and milestones.
- Works productively in a pressurised environment, keeping emotions under control during difficult situations and balances the demands of work by maintaining a positive outlook at work.
- Capability of working with a high degree of complexity and ambiguity, whilst delivering rapid, accurate and impactful results
- Experience in contact centre operations or customer facing environment is beneficial
- Ability to manoeuvre databases across SAS, SQL, and Databricks will be considered as a positive

**What’s in it for you?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on our health insurance, travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical. You can also access a ‘People First’ wellness program which provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides and product discounts.

You’ll feel happier & healthier working at Bupa

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