Case Resolution Officer

3 weeks ago


Sydney, Australia Charterhouse Full time

**Reputable Law Firm**:

- **Gorgeous Sydney CBD location**:

- **Newly created position**

Join an expanding team at the head office in Sydney and play a pivotal role in their continued growth. This is a newly introduced position that offers a fantastic opportunity for an individual who thrives on delivering timely and high-quality case resolution management.

**Key Responsibilities**:

- Effectively oversee a diverse portfolio of resolved cases.
- Review cases and engage with internal and external stakeholders through written and verbal communication.
- Identify root causes of resolutions and pinpoint areas for improvement.
- Maintain precise and punctual record-keeping.
- Cultivate positive working relationships with both internal and external partners.
- Actively support management in upholding efficient work practices.
- Master the use of our legal software system, Practice Evolve, for data input and extraction as needed.

**Core Competencies**:

- Exceptionally organised, with a keen eye for detail to ensure high-quality work.
- Proficient in typing, document drafting, and data entry.
- Familiarity with the Microsoft Office suite.
- General knowledge of financial services.
- Outstanding problem-solving abilities.
- A positive, solution-oriented mindset.
- Capable of working independently and collaboratively within a team.
- Skilled at prioritisation and multitasking with precision, especially in busy periods.
- Highly motivated with excellent written and verbal communication skills.

**Qualifications & Experience**:

- A minimum of 2 years of solid administration and data entry experience.
- Relevant qualifications in Business or equivalent experience



  • Sydney, Australia Resolution Life Full time

    Living Lump Sum Case Manager **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies....


  • Sydney, Australia Resolution Life Full time

    **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and...

  • Case Resolution Admin

    2 weeks ago


    Sydney Central Business District, Australia HAYS Full time

    A reputable national law firm looking for a Case Resolution Officer to join their team on a permanent basis! **Your new company** Based in the Sydney CBD, a national leading law firm specialising in personal injury claims and matters that affect Australians. They are passionate about driving consistency and operational efficiencies to provide a leading...

  • Recovery Specialist

    3 weeks ago


    Sydney, Australia Resolution Life Full time

    **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and...

  • Recovery Specialist

    3 weeks ago


    Sydney, Australia Resolution Life Full time

    Recovery Specialist **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With...

  • Recovery Specialist

    2 weeks ago


    Sydney, New South Wales, Australia Resolution Life Full time

    Recovery SpecialistAt Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwideResolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31...


  • Sydney, Australia Commonwealth Superannuation Corporation (CSC) Full time

    Posted: 04/04/2023 Closing Date: 17/04/2023 **Job Type**: Contract Location: Sydney Job Category: Administration and Office,Banking and Financial Services,Insurance & Superannuation **CSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud...


  • Sydney, New South Wales, Australia Bankwest Full time

    We are looking for potential applicants to join The Collections Resolution Team (CRT) within the RBS Complaints Team.The OpportunityCollections Resolutions Case Managers will manage all FAS complaints aged between day 1 -13 calendar days as well as Internal Dispute Resolution letters (IDRs), and act as the conduit between FAS and GCR. This is a high-profile...


  • Sydney, Australia Employ Full time

    Work from home and in the office - Manage your own desk and case load - autonomy and fantastic management - Dealing with AFCA and escalated complaints - Dispute Resolutions Case Manager. - Rhodes on the train line or drive to work - Hybrid - work from home and in the office - Excellent management and stable experienced team. **About The Role**: You will be...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Solutions Dispute Resolution Officer** - Focus on solving CTP complaints. - Ongoing full-time role available in Sydney CBD. - Clerk Grade 5/6, salary ranging from $89,707 - $98,982 base per annum plus employer’s contribution to superannuation and annual leave loading. **The organisation** The IRO is an independent statutory office established under the...


  • Sydney, New South Wales, Australia Commonwealth Superannuation Corporation (CSC) Full time

    Posted: 04/04/2023Closing Date: 17/04/2023Job Type: ContractLocation: SydneyJob Category: Administration and Office,Banking and Financial Services,Insurance & SuperannuationCSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud history for 100...


  • Sydney, Australia Resolution Life Full time

    Application Support Analyst - AWS Connect **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life...


  • Sydney, Australia Resolution Life Full time

    **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and...


  • Sydney, Australia Resolution Life Full time

    Customer Retention Specialist **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies....


  • Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** - ** $84,734 - $96,835 plus super**: - ** Ongoing role - Multiple roles available**: - ** Location - Roles can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 5/6** **About us** The Customer Resolutions Team is a newly created function within Service...

  • APS6 Case Manager

    4 weeks ago


    Sydney, New South Wales, Australia Randstad Australia Full time

    About the role:The APS6 Case Management role is responsible for managing a portfolio of complex matters against evidence, legislation and other relevant policies. This is also a team leadership position within the department and will have responsibility to resolve issues and risks across a range of activities.Duties include, but are not limited...


  • Sydney, New South Wales, Australia Resolution Life Full time

    At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwideResolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and 1.5...


  • Sydney, New South Wales, Australia Resolution Life Full time

    Customer Retention SpecialistAt Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwideResolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With...


  • Sydney, Australia Munich Re Full time

    **Complaints & Dispute Resolution Officer**: Career Level 3 **Location** Sydney, Australia Reporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary...


  • Sydney, Australia Unisys Full time

    **What success looks like in this role**: The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...