Case Resolution Officer

5 months ago

Sydney, Australia Charterhouse Full time

**Reputable Law Firm**:

- **Gorgeous Sydney CBD location**:

- **Newly created position**

Join an expanding team at the head office in Sydney and play a pivotal role in their continued growth. This is a newly introduced position that offers a fantastic opportunity for an individual who thrives on delivering timely and high-quality case resolution management.

**Key Responsibilities**:

- Effectively oversee a diverse portfolio of resolved cases.
- Review cases and engage with internal and external stakeholders through written and verbal communication.
- Identify root causes of resolutions and pinpoint areas for improvement.
- Maintain precise and punctual record-keeping.
- Cultivate positive working relationships with both internal and external partners.
- Actively support management in upholding efficient work practices.
- Master the use of our legal software system, Practice Evolve, for data input and extraction as needed.

**Core Competencies**:

- Exceptionally organised, with a keen eye for detail to ensure high-quality work.
- Proficient in typing, document drafting, and data entry.
- Familiarity with the Microsoft Office suite.
- General knowledge of financial services.
- Outstanding problem-solving abilities.
- A positive, solution-oriented mindset.
- Capable of working independently and collaboratively within a team.
- Skilled at prioritisation and multitasking with precision, especially in busy periods.
- Highly motivated with excellent written and verbal communication skills.

**Qualifications & Experience**:

- A minimum of 2 years of solid administration and data entry experience.
- Relevant qualifications in Business or equivalent experience

  • Case Manager

    2 months ago

    Sydney, Australia Resolution Life Full time

    About Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life...

  • Case Resolution Admin

    5 months ago

    Sydney Central Business District, Australia HAYS Full time

    A reputable national law firm looking for a Case Resolution Officer to join their team on a permanent basis! **Your new company** Based in the Sydney CBD, a national leading law firm specialising in personal injury claims and matters that affect Australians. They are passionate about driving consistency and operational efficiencies to provide a leading...

  • Senior Case Resolution Specialist

    4 days ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    We are proud to be one of the world's leading insurance and asset management brands, with a diverse workforce.As a Senior Case Resolution Specialist, you will be responsible for managing a portfolio of claims from inception to finalisation.Your primary purpose will be to maintain a focus on strategic collaboration and case management to maximise return to...

  • Campaign Manager

    3 months ago

    Sydney, Australia Resolution Life Full time

    About Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life...

  • Case Manager

    4 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Claims Resolution Specialist - Personal Injury InsuranceWe are seeking a skilled Claims Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our claims management team, you will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation.Your Key...

  • Internal Dispute Resolution Case Manager

    3 weeks ago

    Sydney, Australia Commonwealth Superannuation Corporation (CSC) Full time

    Posted: 31/10/2024 Closing Date: 14/11/2024 **Job Type**: Contract Location: Sydney Job Category: Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government...

  • Family Law Resolution Specialist

    7 days ago

    Sydney, New South Wales, Australia JustFund Full time

    About the RoleAt JustFund, we're on a mission to revolutionize the way Australians experience family law. We're seeking an experienced Family Law Resolution Specialist to join our team in Sydney.This critical role will play a key part in ensuring our clients and law firm partners achieve successful resolutions. The ideal candidate will have +5 years of...

  • Claims Case Manager

    3 weeks ago

    North Sydney Council, Australia Zurich Insurance Group Full time

    Key ResponsibilitiesWe are seeking an experienced Claims Case Manager to join our team. As an Internal Dispute Resolution Claims Case Manager, you will be responsible for investigating and resolving disputes relating to claims decisions in an independent and unbiased manner.You will have a comprehensive understanding of life insurance claims handling...

  • Complaints Resolutions Officer

    6 months ago

    Sydney, Australia Unisys Full time

    **What success looks like in this role**: The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

  • Claims Dispute Resolution Case Manager

    5 months ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the...

  • Digital Experience Director

    1 month ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    At Resolution Digital, we're seeking a seasoned Digital Experience Director to lead our client-facing teams and drive exceptional results. As a key member of our leadership team, you'll be responsible for implementing and refining our Experience product, collaborating with clients to innovate and improve their ecosystems.Key responsibilities...

  • Resolution Officer

    6 months ago

    Sydney, Australia BOC Limited Australia Full time

    BOC Limited Australia **Resolution Officer** Sydney (NSW), Australia | req12650 **What you will enjoy doing** - You will support all customer segments across Australia and New Zealand. Ensure the needs of this critical customer base are met for complex billing, cylinder and pricing related invoice and account disputes by uncovering and resolving the...

  • Digital Experience Director

    4 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    **About the Role**We are seeking a highly skilled Digital Experience Director to join our team at Resolution Digital. As a key member of our leadership team, you will be responsible for implementing and refining our exceptional Experience product.**Key Responsibilities**Provide strategic leadership to our client base, helping them to continually innovate and...

  • Idr Claims Dispute Resolution Case Manager

    1 month ago

    North Sydney, Australia Zurich Insurance Full time

    **How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?** **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our...

  • Complaint Resolution Lead

    3 weeks ago

    Sydney, New South Wales, Australia Montu Full time

    Role OverviewMontu is seeking a highly skilled Complaint Resolution Lead to join our team. As a key member of our organization, you will be responsible for leading a dedicated team of escalation/complaint case specialists, accountable for delivering a high-performance, patient-centred complaints resolution.Duties and ResponsibilitiesPeople LeadershipAs a...

  • Digital Experience Director

    4 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    At Resolution Digital, we're seeking a talented Digital Experience Director to join our team. As a key member of our leadership team, you'll be responsible for driving the development and growth of our digital experience product.Key responsibilities include:Providing strategic leadership to our client base, helping them to innovate and improve their digital...

  • Customer Resolutions Specialist, Sydney

    7 months ago

    Sydney, Australia Tesla Full time

    **What to Expect** The Customer Resolution is a new team that consists of intelligent, driven, and fair-minded individuals who exercise independent, objective judgment and tackle complex business challenges. This team collaborates to develop innovative solutions that influence Tesla’s processes, procedures, and best practices so that all Tesla customers...

  • Digital Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    Transformative Leadership OpportunityWe are seeking an exceptional Experience Account Director to join our team at Resolution Digital.About the RoleThe Experience Account Director will be responsible for implementing and refining an exceptional Experience product, which may include experience and Ecommerce consulting, SEO, CRO, and content strategy.Key...

  • Complaint Resolution Lead

    3 weeks ago

    Sydney, Australia Montu Full time

    **Company Description** Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients. Montu operates a fully integrated, end-to-end ecosystem of healthcare...

  • Case Officer

    6 months ago

    Sydney, Australia Ampersand Full time

    **Duration**:3 months + possibility to extend **Location**:Gladesville + WFH **Pay Rate**: $43.12 p/h + super The case officer provides expert advice, project and program support for the Councils regulatory program through providing case management for high risk categories.