Customer Relations Officer

2 months ago

Sydney, Australia University of New South Wales Full time

**Job no**: 514068

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Administration, Estate / Facilities Management

**Customer Relations Officer**

**Estate Management**
- Employment Type: Full Time (35 hours per week)
- Duration: Continuing
- Remuneration: $78,130 - $88,407 + 17% superannuation
- Location: Kensington Campus, Sydney (Hybrid Working Opportunities)

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

UNSW Estate Management (EM) provides a range of services and advice to all Faculties and Divisions on all UNSW campuses. It does this by providing campus planning, infrastructure planning, development, construction, refurbishment, maintenance and environmental management. EM also provides a wide range of logístical and associated services to ensure a safe and secure campus environment.

**Why Your Role Matters**:
You will be expected to provide seamless guidance and advice in ensuring all of the customer's needs are being met, building and maintaining effective relationships with internal and external stakeholders. In addition, you will provide high level administrative support on a broad range of projects and tasks for EM and the Office of the CPO.

Other responsibilities include; overseeing the works and maintenance requests ensuring information is updated in the Archibus system, effectively carry out general office management duties as well as assisting in maintaining a presentable office space, covering the front desk and phone queue at all times in collaboration with the team and reviewing and processing of financial invoicing, including raising purchase requests and receipting.

**Who You Are**:

- Proven experience in displaying excellent customer service skills, including experience handling conflict and grievance resolution.
- Demonstrated excellent relationship management skills, ability to build rapport with customers across multiple stakeholder groups in a similar environment.
- Previous experience and/or knowledge in the construction industry, building maintenance, property management or related industry, is desirable.
- Proven ability to work collaboratively in a team and build a continuous improvement culture. Ability to multi-tasking and managing competing demands and priorities.
- Ability to show adaptability to working practices changes.

**Benefits and Culture**:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)

**How to Apply**:

- (Please note applicants must have full working rights in Australia)_

**Get in Touch**:
Chris Haywood, UNSW Talent Coordinator
- The University reserves the right not to proceed with any appointment._

Position Description

**Advertised**: 09 Jan 2023 AUS Eastern Daylight Time
**Applications close**: 23 Jan 2023 AUS Eastern Daylight Time

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