Customer Relations Specialist

2 weeks ago

Sydney, Australia ING Group Full time

Customer Relations Specialist

**Are you passionate about helping those in need?**
**Make your mark in our Specialised Care Team**

We have an exciting **permanent** opportunity for a **Customer Relations Specialist,** who will be helping our customers "Do their thing" by providing vital support to our Contact Centre. Are you ready to make a real difference to people's lives?

Working within our **Wyong Customer Care HQ, **you'll be part of a dynamic and high profile **Specialised Care Team** who help our Customer Care Specialists (CCS) by taking calls relating to complex scams and assisting customers who are experiencing vulnerability.

**Here's what our team have to say about us...**

"I love the comradery we have within our team, and the ability we have to go outside of process to find different ways to help people in need."

"I personally find the role both rewarding and challenging, because you take a wide variety of calls and no two days are the same."

"ING has been incredibly supportive and I enjoy the flexibility we have working on a rotating roster."

"I'm able to help people and provide the best customer experience using my risk assessment skills."

**If you're as excited as we are, then keep reading**

This position is **Full Time **and will **require you to work a 7-day rotating roster** during the team's hours of operation: 8am - 9:30pm Monday - Friday, and 9am - 8pm on weekends.

**What you'll do**
- Service a high volume of customer and Customer Care Specialist calls whilst maintaining excellent customer service and satisfaction.
- Handle escalated concerns by providing appropriate & personalised solutions to our customers in a timely manner. This includes detailed investigations, making recommendations and dealing with third parties to achieve resolutions.
- Develop strong relationships with internal and external stakeholders through timely and accurate communication, and continuously finding ways to improve processes for our customers.
- Provide the necessary and relevant assistance to customers who may be experiencing vulnerability, including referring to external support services, demonstrating compassion and exercising the appropriate duty of care.
- Keep detailed and accurate records of customer interactions.

**What you'll bring**
- Demonstrated experience working in a fast paced, high volume and challenging work environment is essential.
- Call Centre experience with customers experiencing vulnerability would be highly regarded.
- A passion for helping others, and the ability to communicate with a diverse range of customers showing empathy and understanding vulnerabilities is definitely a plus
- Excellent stakeholder management skills and experience managing risk and compliance.
- High level self-awareness and immense resilience.
- Self
- motivated as well as being able to work well as part of a team.

**What's in it for you?**
- 20% penalty rates offered for late shifts finishing after 8pm and time and a half for weekend shifts.
- Annual rest day - an extra day of leave
- Annual Bank Holiday
- Encouraged work/life balance, with a flexible combination of work from home and work in office.
- Training and Support to ensure that you begin on the right foot.
- Open and dynamic team and environment.
- Employee Wellbeing Program so that you can be your "Best Self."
- Regular coaching and mentoring sessions with your Manager.
- Free onsite parking in Wyong with and great facilities onsite and nearby.
- Casual Dress Code - ditch the suit and tie
- Parental Leave of up to 20 weeks paid leave to eligible employees.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a modern and progressive team where individuality isn't just accepted, it's encouraged. You'll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It's one of the many reasons we're proud to be an Employer of Choice for Gender Equality.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

**Still in two minds?**

**Need more?**

Job ID REQ-10071680

  • Customer Relations Specialist

    4 days ago

    Sydney, Australia ING Group Full time

    Customer Relations Specialist **Are you passionate about helping those in need?** **Make your mark in our Specialised Care Team!** We have an exciting opportunity for a **Customer Relations Specialist,** who will be helping our customers "Do their thing" by providing vital support to our Contact Centre. Are you ready to make a real difference to people's...

  • Customer Relations Specialist

    4 weeks ago

    Sydney, Australia BRP Full time

    Customer Relations Specialist - 12 Month FTC We are looking for a Customer Relations Specialist on a 12 month fixed term contract, who will report to the Customer Relations Supervisor. This dynamic role is a central support for both our dealerships and our Sales Team. As part of your role, you’ll be balancing the needs of both, ensuring the stakeholders...

  • Customer Relations Specialist

    7 hours ago

    Sydney, Australia BRP Full time

    Customer Relations Specialist - 12 Month FTC We are looking for a Customer Relations Specialist on a 12 month fixed term contract, who will report to the Customer Relations Supervisor. This dynamic role is a central support for both our dealerships and our Sales Team. As part of your role, you’ll be balancing the needs of both, ensuring the stakeholders...

  • Customer Relations Specialist

    4 weeks ago

    Sydney, New South Wales, Australia BRP Full time

    Customer Relations Specialist - 12 Month FTC We are looking for a Customer Relations Specialist on a 12 month fixed term contract, who will report to the Customer Relations Supervisor. This dynamic role is a central support for both our dealerships and our Sales Team. As part of your role, you'll be balancing the needs of both, ensuring the stakeholders are...

  • Customer Relations Specialist

    2 months ago

    Sydney, Australia Hatch Full time

    ** This role is at Team Global Express (not for Hatch)** Hatch is supporting Team Global Express to find a great Customer Relations Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Team Global...

  • Customer Relations Specialist

    5 days ago

    Sydney, New South Wales, Australia Stockland Full time

    Embrace a collaborative and business partnering approach to your work:Permanent full time, flexible working:- Sydney locationWe are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and stakeholders on the ground.About the...

  • Customer Relations Specialist

    5 days ago

    Sydney CBD, New South Wales, Australia Mars Recruitment Full time

    Summary Seeking a Customer Relations Specialist to take on an exciting residential aftersales project immediatelyAbout The Company Mars Recruitment are excited to be partnered with one of Australia's favourite property management organisations with a multibilliondollar property portfolio This organisation has excellent cultural values and is Australian owned...

  • Customer Relations Specialist

    2 months ago

    Sydney Central Business District, Australia Mars Recruitment Full time

    Summary - Seeking a Customer Relations Specialist to take on an exciting residential aftersales project immediately About The Company - Mars Recruitment are excited to be partnered with one of Australia’s favourite property management organisations with a multibillion-dollar property portfolio - This organisation has excellent cultural values and is...

  • Customer Relations Specialist

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The Personal Injury Customer Relations (PICR) team is committed to conducting independent Internal Reviews and resolving escalated complaints for personal injury claimant’s fairly, timely and cost-effectively, meeting all regulatory standards and legislative requirements. **What you’ll do** - Undertake Internal Reviews of claims decisions requested by...

  • Customer Relations Specialist

    7 hours ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The Personal Injury Customer Relations (PICR) team is committed to conducting independent Internal Reviews and resolving escalated complaints for personal injury claimant’s fairly, timely and cost-effectively, meeting all regulatory standards and legislative requirements. **What you’ll do** - Undertake Internal Reviews of claims decisions requested by...

  • Customer Relations Specialist

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The Personal Injury Customer Relations (PICR) team is committed to conducting independent Internal Reviews and resolving escalated complaints for personal injury claimant's fairly, timely and cost-effectively, meeting all regulatory standards and legislative requirements.What you'll do Undertake Internal Reviews of claims decisions requested by claimants and...

  • Customer Relations Specialist

    3 weeks ago

    Sydney, Australia Stockland Full time

    **Embrace a collaborative and business partnering approach to your work**: - **Permanent full time, flexible working**: - **Sydney location** We are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and stakeholders on the...

  • Government Relations Specialist

    2 months ago

    Sydney, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Government Relations Specialist

    7 hours ago

    Sydney, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Employee Relations Specialist

    1 week ago

    Sydney, Australia TROOCOO Pty Ltd Full time

    Sydney CBD location - Exemplary management team - Catapult your career in ER and IR matters **About our client**: Our client is a world renowned entertainment business with multiple sites across Australia. With a reputation predicated on delivery outstanding customer service, exhilarating experiences and enjoyment for all their customers, this business is a...

  • Employee Relations Specialist

    2 weeks ago

    Sydney, Australia TROOCOO Pty Ltd Full time

    CBD location - Wonderful team and line manager - Interesting and varied work load **About our client**: Our client is a world renowned entertainment business with multiple sites across Australia. With a reputation predicated on delivery outstanding customer service, exhilarating experiences and enjoyment for all their customers, this business is a genuine...

  • Employee Relations Specialist

    4 weeks ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Employee Relations Specialist Create impact as an **Employee Relations Specialist** Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** As a Specialist in our Employee Relations team, you will provide specialist, compliant and trusted Employee Relations/Industrial Relations recommendations, and advice to P&C, IAG leaders and...

  • Specialist, Employee Relations

    4 days ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Specialist, Employee Relations Create impact as an **Employee Relations Specialist** Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** As a Specialist in our Employee Relations team, you will provide specialist, compliant and trusted Employee Relations/Industrial Relations recommendations, and advice to P&C, IAG leaders and...

  • Government Relations Specialist

    5 days ago

    Sydney, New South Wales, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...

  • Customer Relations Specialist

    1 week ago

    Sydney, Australia ING Group Full time

    Customer Relations Specialist - 6 Month Secondment **Are you passionate about helping those in need?** **Make your mark in our Specialised Care Team!** We have an exciting **6 month secondment** opportunity for a **Customer Relations Specialist,** who will be helping our customers "Do their thing" by providing vital support to our Contact Centre. Are you...