Customer Relations Officer

3 weeks ago

Sydney, Australia University of New South Wales Full time

**Job no**: 518960

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Estate / Facilities Management
- **Employment Type: Full time (35 hours per week)**:

- **Duration: 12-month maternity leave cover**:

- **Remuneration: Level 5 $82,818 - $93,711 (depending on experience) + 17% super + leave loading**:

- **Location: Kensington, NSW**

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged, and do meaningful work, you’re in the right place.

**Why Your Role Matters**:
This role also provides high level administrative support on a broad range of projects and tasks for EM and the Administration Team. The role works within a team of Customer Relations Officers and is expected to work in a collaborative way.

The position reports to the Customer Service Team Leader and has no direct reports.

**Who you are**:

- Proven experience in displaying excellent customer service skills, including experience handling conflict and grievance resolution.
- Demonstrated excellent relationship management skills across multiple stakeholder groups in a similar environment.
- Previous experience and/or knowledge in the construction industry, building maintenance, property management or related industry, is desirable.
- Demonstrated strong interpersonal skills and an ability to build rapport with customers and internal stakeholders.
- Proven ability to work collaboratively in a team and build a continuous improvement culture. Ability to multi-task and manage competing demands and priorities.
- Ability to show adaptability to working practices changes.

**To Apply**: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined in the position description.

**Benefits and Culture**
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements

**Applications close**:11.55pm, Sunday 10th September
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. _
- The University reserves the right not to proceed with any appointment._

Position Description

**Advertised**: 29 Aug 2023 AUS Eastern Standard Time
**Applications close**: 10 Sep 2023 AUS Eastern Standard Time

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