Night Front Desk Agent

3 weeks ago

Hobart, Australia Marriott International, Inc Full time

**Job Number** 23051088

**Job Category** Rooms & Guest Services Operations

**Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

**The Opportunity**

We are looking for passionate and friendly **NIGHT FRONT DESK AGENT (PART TIME)**, who love what they do. In this diverse role, our front desk agents will ensure all our guests receive an attentive and seamless guest service throughout their entire stay. If you are a natural organiser, have the ability to multi-task, are detailed oriented, and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.

**Key Accountabilities**
- Responsible managing the end to end guest experience and check-in and check-out tasks
- Ensure exceptional customer service achieved and build relationships with our clientele
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Follow all company policies and procedures; ensure uniform and personal appearance are immaculate; maintain confidentiality of proprietary information; protect company assets.
- Develop and maintain positive working relationships with others and team player.
- Collaborative in your approach and willing to help out other areas as required.
- Perform other duties as required.
- Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 kilograms without assistance. Perform other reasonable job duties as requested by Supervisors.

**Profile**
- 2+ year of Front desk or customer service experience in night time, preferably in a luxury hotel environment
- Exceptional interpersonal and communication skills.
- Thorough follow up, strong attention to detail and problem-solving skills is a must.
- Excellent time management and organisational skills.
- Ability to emotionally connect with guests and provide superior levels of service.
- Conflict resolution experience and ability to remain calm, polite and patient in stressful situations.
- Must have the flexibility to work on a 24 hour rotating roster including public holidays and weekends.
- Experience of OPERA property management system a distinct advantage.
- Must have full working rights for Australia

**Rewards for work, benefits for your lifestyle**
- You will join a supportive, progressive and highly experienced team
- Enjoy a variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
- Vast career and learning and development opportunities - we have a global footprint
- Complimentary breakfast, wellbeing programs and initiatives
- Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania’s rare and unique wildlife or enjoy world-class events whilst pursuing your passion

**Connect your passions with a rewarding career**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

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