Night Guest Service Agent

6 months ago

Hobart, Australia Marriott International, Inc Full time

**Job Number** 24066906

**Job Category** Rooms & Guest Services Operations

**Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The Tasman, a Luxury Collection Hotel, Hobart is part of the Marriott Hotels and Resorts, and it is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

**The Opportunity**

The Tasman Hobart is now searching for engaging, experienced and committed Night Guest Service Agent to join our team We're looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.

If you have experience in a similar role, a natural organiser, have the ability to multi-task, are detailed oriented, and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.

**Key Accountabilities**

Begin your journey with us as a** Night Guest Service Agent (Part time). **You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do.
- Check figures, postings, and documents for accuracy.
- Record, store, access, and/or analyze computerized financial information.
- Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
- Audit statistical, financial, accounting, auditing, or payroll reports and tables.
- Audit and reconcile all revenue postings
- Contact appropriate individual or department as necessary to resolve guest calls, request, or problem.
- Process room service orders, answer questions on menu selection; record transactions in point-of-sale system, process payment and run cashier reports at end of shift.
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role

**Profile**
- Previous experience as a Guest Service Agent.
- Exceptional interpersonal communication skills.
- Thorough follow up, strong attention to detail and problem-solving skills is a must.
- Excellent time management and organizational skills.
- Ability to emotionally connect with guests and provide superior levels of service.
- Conflict resolution experience.
- Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.
- Experience of OPERA property management system a distinct advantage.
- Must have full working rights for Australia

**To Apply**

If you are truly passionate about delivering the highest standards and want to be part of a diverse team who deliver exceptional hospitality, then please enquire today.

**Rewards for work, benefits for your lifestyle**
- You will join a supportive, progressive and highly experienced team
- Enjoy a variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
- Vast career and learning and development opportunities - we have a global footprint
- Complimentary breakfast, wellbeing programs and initiatives
- Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania’s rare and unique wildlife or enjoy world-class events whilst pursuing your passion

**Connect your passions with a rewarding career**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury

  • Guest Service Agent

    2 months ago

    Hobart, Australia Hilton Full time

    Guest Service Agent **DoubleTree by Hilton Hobart - Guest Service Agent** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an...

  • Guest Service Agent

    3 months ago

    Hobart, Australia Hilton Full time

    Guest Service Agent **DoubleTree by Hilton Hobart - Guest Service Agent** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an...

  • Guest Service Agent

    1 month ago

    Hobart, Australia Hilton Full time

    Guest Service Agent **DoubleTree by Hilton Hobart - Guest Service Agent** **We are looking for passionate hospitality stars to join our team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional...

  • Guest Service Agent

    1 month ago

    Hobart, Australia Hilton Hotels Full time

    JOB DESCRIPTIONDoubleTree by Hilton Hobart – Guest Service Agent We are looking for passionate hospitality stars to join our team. *Australian Working Rights Required* With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional...

  • Guest Service Agent

    6 months ago

    Hobart, Australia One Sandy Bay Full time

    **Mantra One Sandy Bay Road** offers spacious and refurbished self-contained studios and apartments with four star facilities. From humble beginnings as Hobart’s first ever automatic phone exchange, this boutique hotel caters for all guests and any length of stay. We’re nestled in one of the most desirable locations in the City, right next door to St....

  • Guest Service Agent

    4 weeks ago

    Hobart, Australia Accor Apartments & Realty Full time

    A single block from Hobart's CBD and a mere 300 metres from the waterfront, you will find Mantra Collins Hotel. This historic building offers contemporary accommodation including hotel rooms, one and two bedroom apartments some boasting views of Mount Wellington. On-site Café Collins serves breakfast daily and draws in the locals with its great coffee! In...

  • Guest Service Agent

    3 months ago

    Hobart, Australia Accor Apartments & Realty Full time

    You will find Mantra One Sandy Bay Road ideally situated in the heart of Hobart, placing you in close proximity to all the city has to offer. The boutique property offers a selection of spacious and refurbished self-contained studio-style hotel rooms, as well as one and two bedroom apartments. There are many ways to embrace Hobart on your days off. Immerse...

  • Casual Guest Service Agent

    2 months ago

    Hobart, Australia IBIS STYLES Full time

    **Company Description** At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry. Centrally located on Macquarie...

  • Guest Service Agent

    2 months ago

    Hobart, Australia TFE Hotels Full time

    We’re looking for a Guest Services Agent with a twist at Travelodge Hotel Hobart. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the secrets to a...

  • Guest Service Agent

    5 months ago

    Hobart, Australia The Luxury Collection Full time

    Job Description **Job Number** 23150466 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Service Agent (New position: Combined...

  • Guest Service Agent

    4 weeks ago

    Hobart, Australia Wrest Point Hobart Hotel Full time

    **Job no**: 502523 **Work type**: Full time **Location**: Hobart **Categories**: Front Office/Reception **About Henry Jones** The Henry Jones Art Hotel is Australia’s first dedicated art hotel. The property merges historic and modern, blending the original 19th century architecture of the city with ultra-modern design and contemporary art. The hotel...

  • Guest Service Agent

    3 months ago

    Hobart, Australia Crowne Plaza Hotels & Resorts Full time

    At Crowne Plaza Hobart, we know that first impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a part time Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. We are looking for Fulltime...

  • Guest Service Agent

    4 weeks ago

    Hobart, Australia The Henry Jones Art Hotel Full time

    About Henry Jones The Henry Jones Art Hotel is Australia’s first dedicated art hotel. The property merges historic and modern, blending the original 19th century architecture of the city with ultra-modern design and contemporary art. The hotel partners with a diverse range of Tasmanian artists to present a continuously changing exhibition of over 400 art...

  • Night Front Desk Agent

    6 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 24014445 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is part of the...

  • Casual Guest Service Agent

    2 months ago

    Hobart, Australia IBIS STYLES Full time

    Job DescriptionALL about the job:Provide efficient, friendly, and professional service to all guests, from check-in to check-out and everywhere in betweenBe the first point of contact for guests and visitorsBe responsible for completing a wide variety of front office tasks, which will ensure every day is differentLogging all guest requests to ensure all...

  • Guest Service Representative

    3 weeks ago

    Hobart, Tasmania, Australia The Henry Jones Art Hotel Full time

    About The Henry Jones Art HotelWe are seeking a highly skilled Guest Service Agent to join our team at The Henry Jones Art Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Manage reservations and check-in/check-out...

  • Guest Service Agent

    5 months ago

    Hobart, Australia Crowne Plaza Hotels & Resorts Full time

    **A little of your day-to-day**: Every day is different, but you’ll mostly be: - Kicking off truly memorable guest experiences with the warmest of welcomes - Acknowledging IHG Rewards Club members and returning guests in person or over the phone - Taking, managing, and receiving payments for guest bookings - Making the check-in and check-out process feel...

  • Guest Service Agent

    5 months ago

    Hobart, Australia Crowne Plaza Hotels & Resorts Full time

    As a member of our Club Lounge Team, you will be a helpful host, a local expert, and a proud brand ambassador. Whether you’re welcoming our guests to the hotel at check-in, preparing beverages or serving them delicious food, you’ll be devoted to creating memorable experiences throughout their hotel experience. **Your day to day** Help guests - ensure...

  • Reservations Agent

    3 months ago

    Hobart, Australia Hilton Full time

    Reservations Agent **DoubleTree by Hilton Hobart - Reservations Agent** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an...

  • Guest Services Agent

    4 weeks ago

    Hobart, Australia Crowne Plaza Hotels & Resorts Full time

    **Who we are** Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on...